Technical Support Specialist
hace 8 horas
Job Summary
We are seeking a highly motivated and skilled Technical Support Specialist to join our Helpdesk team at Archard Talent Limited.
About the Role
This is an exciting opportunity for a proactive and customer-focused individual to play a key role in delivering exceptional service to our clients. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to customers via various channels, including phone, email, and remote desktop.
Responsibilities
The successful candidate will have the following responsibilities:
- To provide technical support and assistance to customers, responding to queries and resolving issues in a timely and professional manner.
- To troubleshoot and diagnose faults, performing repairs and maintenance as required.
- To collaborate with internal teams to ensure effective communication and issue resolution.
- To maintain accurate records of customer interactions and issue resolutions.
Requirements
To succeed in this role, you will need:
- A strong technical background, with experience in IT support and repair.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Proven problem-solving skills, with the ability to think critically and resolve complex issues.
- Proficiency in Microsoft Office and other relevant software applications.
Benefits
In return for your hard work and dedication, we offer a competitive salary of up to £30,000 per annum, as well as opportunities for career progression and professional development.
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