Technical Support Specialist
hace 19 horas
Company Overview: AO IT Group is a trusted global IT services provider, delivering fully managed IT solutions and cyber security services with over 50 years of expertise.
Job Description: We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert technical support to our customers, ensuring that their desktop computers, applications, and related technologies are running smoothly.
Key Responsibilities:
- Provide technical support to customers via phone, email, or in-person
- Diagnose and resolve technical issues with desktop computers, applications, and related technologies
- Perform routine maintenance tasks, such as software updates and system backups
- Collaborate with other teams to ensure seamless delivery of services
- Document and track technical issues and resolutions using ticketing systems
- Participate in on-call rotation to provide after-hours support
Required Skills and Qualifications:
- At least 4 years of experience in technical support
- Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint)
- Strong Microsoft Operating System installation and troubleshooting skills
- Broad experience of IT with basic understanding of Networks, Servers, and Telecoms
- Excellent customer service skills and ability to communicate effectively with stakeholders
- Ability to work independently and as part of a team
Benefits:
- A competitive salary of $60,000 - $80,000 per annum
- Ongoing training and professional development opportunities
- Opportunity to work with a dynamic and growing company
- Benefits package including health insurance, retirement plan, and paid time off
Estimated Salary: $72,500 per annum. This estimate is based on national averages and may vary depending on location and individual circumstances. The salary range provided is a guide only and is not a guarantee of the actual salary offered.
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