Technical Support Specialist Lead
hace 15 horas
About Gartner Careers:
We are seeking a highly skilled Technical Support Specialist Lead to join our team. The salary for this role is $80,000 - $110,000 per year.
Job Description:
As a Technical Support Specialist Lead, you will provide second-level support to identify and solve technical issues escalated by the Help Desk to meet Gartner standards and SLAs for all Gartner Associates. You will also provide technical expertise on projects, site visits, and Gartner Events support. Your responsibilities will include:
• Escalated (level 2) technical support: Provides technical hardware troubleshooting & diagnosis, software troubleshooting/installation, and information gathering to provide business solutions to keep Gartner Associates and infrastructure operational 24x7.
• Remote office visits: Evaluates and provides onsite support in remote office locations including resolving technical issues and building rapport with associates.
• Asset Management: Accurately manages all asset life cycles to allow for the most efficient deployment of assets throughout the company.
• Participation in development and implementation of support processes: Including New Hire process, Tech Orientations, VM Builds, etc.
• Events & Symposiums: To ensure Gartner delivers world-class events to our clients, liaise with ITIO Event Manager and Events staff to provide technology services and support to associates and clients including making on-the-spot decisions requiring discretion and judgment which impact Gartner's client satisfaction.
• Projects: Work on additional project work when required.
• Active Management of Service Request, Incident, and Activities: Responsible for ensuring all associate interactions are accurately documented, assigned, and communicated in order to determine and resolve issues, escalate if necessary, and provide solutions for future problem resolution and process improvement.
Requirements:
To be successful as a Technical Support Specialist Lead, you will need:
• Bachelor's Degree or equivalent professional qualification.
• 2+ years client service experience.
• 2-4 years experience in an entry-level technical support role.
• Understands networking concepts; servers; LANs/WANs.
• Experience using help desk call logging system.
• Experience with standard Microsoft products and platforms.
• Good problem-solving skills.
• Good communicator, able to deal independently with staff throughout the organization (verbal and written).
• Excellent customer service skills.
• Motivated, high-potential performer, with demonstrated ability to influence and lead. Strong communicator with excellent interpersonal skills. Able to solve complex problems and successfully manage ambiguity and unexpected change. Teachable and embracing of best practices and feedback as a means of continuous improvement. Consistently high achiever marked by perseverance, humility, and a positive outlook in the face of challenges.
-
Technical Support Specialist
hace 16 horas
Madrid, Madrid, España Archard Talent Limited A tiempo completoJob OverviewWe are seeking a highly motivated Technical Support Specialist to join our Helpdesk team at Archard Talent Limited. As a key member of our customer support team, you will play a pivotal role in delivering exceptional service and technical expertise to our clients.
-
Technical Support Specialist
hace 6 días
Madrid, Madrid, España Infotree Global Solutions A tiempo completoAbout UsInfotree Global Solutions is a leading provider of innovative cybersecurity solutions. Our mission is to safeguard critical information infrastructure and enhance organizational resilience.Job Title: Technical Support SpecialistDescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist,...
-
Technical Support Specialist
hace 5 días
Madrid, Madrid, España Archard Talent Limited A tiempo completoJob SummaryWe are seeking a highly motivated and skilled Technical Support Specialist to join our Helpdesk team at Archard Talent Limited.About the RoleThis is an exciting opportunity for a proactive and customer-focused individual to play a key role in delivering exceptional service to our clients. As a Technical Support Specialist, you will be responsible...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España A&O It Group A tiempo completo**Job Overview**A&O IT Group is a trusted global IT services provider delivering 'fully managed' IT solutions and cyber security services. With over 50 years of expertise, we offer an extensive global network while remaining privately owned.**Salary:** $80,000 - $110,000 per annum, depending on experience.**Job Description: Technical Support Specialist**We...
-
Technical Support Specialist
hace 2 meses
Madrid, Madrid, España Arrow Electronics A tiempo completoAbout the RoleArrow Electronics is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in delivering exceptional customer experience by providing timely and effective technical support to our global customers.Key ResponsibilitiesProvide 1st and 2nd line technical support via email...
-
Aviation Technical Support Specialist
hace 4 semanas
Madrid, Madrid, España TKH Airport Solutions BV A tiempo completoAbout the RoleWe are seeking an Aviation Technical Support Specialist to join our team at TKH Airport Solutions BV. As a key member of our service team, you will be responsible for providing top-notch technical support to our customers worldwide.
-
Technical Support Specialist
hace 16 horas
Madrid, Madrid, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is partnering with a leading Outsourcing/BPO consultancy to onboard a Swedish speaking Technical Support Specialist for their Budapest office. Position: Technical Support Specialist Location: Budapest, Hungary Work model: hybrid Employment type: Full-time Remuneration: Estimated base salary of approximately €45,000 - €55,000 per...
-
Technical Support Specialist
hace 6 días
Madrid, Madrid, España Barco A tiempo completoJob Title: Technical Support Specialist - Visualization SystemsLocation: Madrid, SpainAbout Us: Barco is a leading international market leader in the visualization industry, dedicated to innovation and customer satisfaction.Salary: Competitive salary package (estimated €55,000 per year)Job Description:We are seeking a highly skilled Technical Support...
-
Technical Support Specialist
hace 1 día
Madrid, Madrid, España Devoteam Alegri GmbH A tiempo completoThe Job:Devoteam Alegri GmbH is seeking a Technical Support Specialist to join our team. As a skilled Windows administrator, you will be responsible for providing top-notch technical support to our international banking sector client in their 100% remote work environment.In this role, you will work closely with the client to resolve technical issues,...
-
Technical Support Specialist
hace 1 mes
Madrid, Madrid, España Ebury A tiempo completoEbury is a pioneering FinTech firm that offers a range of innovative products, including FX risk management, trade finance, currency accounts, international payments, and API integration.Role OverviewWe are seeking a skilled Technical Support Specialist to join our support engineering team. In this role, you will collaborate with a group of specialists,...
-
Technical Support Specialist
hace 1 día
Madrid, Madrid, España Izertis S.A A tiempo completoCompany OverviewIzertis S.A is a leading technology company that specializes in delivering innovative solutions to its clients. With a strong presence in Europe and LATAM, we have a talented team of professionals who are dedicated to providing exceptional services.SalaryWe offer an estimated salary of $70,000 - 90,000 per year, which is competitive with the...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Pernod Ricard España Sa A tiempo completoWe are looking for a skilled Technical Support Specialist to join our team at Pernod Ricard España Sa. As a key member of the Service Delivery Team, you will be responsible for providing on-site technical support and ensuring the smooth operation of our IT systems.About the Role:Support the Service Desk in resolving incidents and maintaining technical...
-
Industrial Technical Support Specialist
hace 6 días
Madrid, Madrid, España Professional Employers (Pvt.) Ltd. A tiempo completoAbout UsAt Professional Employers (Pvt.) Ltd., we strive to deliver exceptional service and support to our clients. Our team of experts is dedicated to helping you achieve your goals.Job SummaryWe are seeking a highly skilled Industrial Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support...
-
Technical Support Specialist
hace 6 días
Madrid, Madrid, España Aon Hewitt A tiempo completoWe are seeking a highly skilled Technical Support Specialist to join our team. This is an exciting opportunity for someone with experience in IT support, eager to take on a challenging role that will allow them to grow and develop their skills.About the RoleThis is a technical role, which requires strong analytical and problem-solving skills. The successful...
-
Technical Support Specialist
hace 1 día
Madrid, Madrid, España Kamro Ltd A tiempo completoAbout the RoleKamro Ltd is looking for a motivated and experienced Technical Support Specialist to take their technical skills to the next level. If you're passionate about IT and enjoy problem-solving in a fast-paced environment, this opportunity might be the perfect fit for you.The role involves providing essential technical support to a wide range of...
-
Czech Technical Support Specialist
hace 1 semana
Madrid, Madrid, España Recruit4Work Sl A tiempo completoWe are seeking a highly skilled Czech Technical Support Specialist to join our team at Recruit4Work Sl. In this exciting role, you will play a key part in delivering exceptional customer service and technical support to our clients.Our ideal candidate is someone who is passionate about technology, fluent in Czech and has excellent communication skills.Job...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Tillster A tiempo completoAbout the OpportunityTillster is a leading provider of innovative solutions for restaurants and consumers globally. We are seeking a highly skilled Technical Support Specialist to join our team in Madrid, Spain.Job DescriptionThe successful candidate will provide technical support for Self Service kiosk, mobile application, and online products for US and...
-
Senior Technical Support Team Lead
hace 5 días
Madrid, Madrid, España Palo Alto Networks A tiempo completoJob SummaryWe are seeking an experienced Senior Technical Support Team Lead to join our team at Palo Alto Networks. The ideal candidate will have a minimum of 5 years of experience in leading a technical support engineers team and be able to drive change initiatives while taking responsibility for managing escalations.About the RoleThis is a unique...
-
Technical Support Specialist
hace 1 semana
Madrid, Madrid, España Schreiber Foods A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team in Equipment Commissioning. As a key member of our technical support team, you will be responsible for providing exceptional support to our customers across various international locations.
-
Technical Support Specialist
hace 1 semana
Madrid, Madrid, España A&O It Group A tiempo completoCompany Overview: AO IT Group is a trusted global IT services provider, delivering fully managed IT solutions and cyber security services with over 50 years of expertise.Job Description: We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert...