Compliance Support Specialist

hace 4 semanas


Madrid, Madrid, España CUBE A tiempo completo
Job Description

CUBE is a global RegTech business pioneering the development of machine automated compliance. We deliver our services through a SaaS platform, powered by an innovative combination of AI and proprietary data ontology.

We are seeking a skilled Compliance Support Specialist to join our EMEA Customer Support team. As a key member of our global support provision, you will handle application, operational, and technical enquiries from our enterprise customers and colleagues.

Main Responsibilities:

  • Logging and qualifying cases, and coordinating to closure with 2nd/3rd line and other specialist teams to meet specified service levels (SLAs).
  • Liaising with customers by telephone or remote screen-share sessions to qualify, troubleshoot, coordinate and update cases.
  • Developing and maintaining cross-functional relationships with appropriate resources throughout the company to drive cases to resolution and meet customer SLAs.
  • Scheduling and preparing daily, weekly, and monthly reports for customers and management.
  • Carrying out new customer on-boarding activities – user set-up, administration and transition to BAU support.
  • Managing P1 incidents, bringing in L3 resources as needed, managing client communications, and drafting RCA timelines.
  • Working collectively with the team on continuous improvement of tools, processes and documentation to better serve CUBE's customer base.

Requirements:

  • 2+ years of customer support experience in a SaaS environment, providing technical/functional application support to external (preferably enterprise) customers.
  • A strong interest in technology and applications, and good troubleshooting skills.
  • Strong sense of ownership, with drive and commitment to ensure team provides excellent customer service.
  • Excellent communication skills, with extreme attention to detail to ensure accurate and professional communication with customers.
  • Organised and task-oriented, with a strong focus on deadlines, accuracy and timely delivery.
  • Comfortable adapting to a fast-paced and rapidly changing business environment.
  • Previous experience or knowledge of compliance a plus.

Our Company Culture:

We champion sharing knowledge with colleagues from all over the world, in order to deliver the best results. Our future is shaped by our employees, so if you're someone looking for an opportunity to make a real impact, and progress your career alongside the business, it couldn't be a better time to join us.

Estimated Salary Range: £40,000 - £55,000 per annum, depending on experience.



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