Global Technical Support Specialist
hace 19 horas
Exceptional customer service and technical support opportunities are available at Head Hunt International in Athens, Greece. This is a fantastic chance to work with the world's leading tech companies.
Job SummaryWe are seeking an experienced Latvian-speaking customer service professional to join our team as a Global Technical Support Specialist. The ideal candidate will have excellent communication skills, sales experience, and technical research abilities.
Responsibilities- Identify customer needs and provide solutions, including sales.
- Guide customers through billing inquiries, handle transactions, and resolve issues in a timely manner.
- Assist customers with placing orders and related issues.
- Answer customer inquiries, troubleshoot or escalate technical issues, and assist with account problems.
The successful candidate will be responsible for following standard diagnostic procedures, handling frequently asked questions effectively, and turning every customer into a satisfied one.
RequirementsTo be considered for this role, you must possess:
- Fluent Latvian language skills.
- Excellent communication skills.
- Sales experience with consumer products and services (an asset).
- Technical research skills to troubleshoot customer problems.
- Advanced internet research skills.
- An empathetic nature with strong communication skills.
- A positive attitude and a willingness to learn.
As a Global Technical Support Specialist at Head Hunt International, you can expect:
- A competitive monthly salary of €**45,000 - €55,000**, plus two extra salaries per year.
- Complete relocation support to Greece, including flight tickets, accommodation, and house searching assistance.
- Healthcare benefits and numerous discounts.
- Full training by certified instructors.
- Professional growth and development opportunities.
- Special events, community initiatives, and free online Greek language courses.
- A great working environment with modern premises and relaxing break areas.
- The opportunity to work for a Great Place to Work-Certified Company that values diversity and equal opportunities.
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