Technical Support Specialist

hace 5 días

Madrid, Madrid, España Arrow Electronics A tiempo completo

About Us

Arrow ECS is a leading global provider of IT solutions, headquartered in Centennial, Colorado. Our company specializes in distribution and value-added services relating to electronic components and computer products.

Your Role

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Customer Support organization, you will be responsible for delivering exceptional technical support to our global customers.

Key Responsibilities

  • Provide first- and second-line technical support via email and telephone to our global customers.
  • Resolve escalated support incidents from our customers and partners.
  • Replicate customer configurations as required to troubleshoot complex errors.
  • Progress simultaneous high-profile/high-priority issues.
  • Develop and maintain technical skills in selected products.
  • Attend and host remote support sessions with customers/vendors to diagnose faults, review configurations, and resolve faults.
  • Document all work activity in our customer support tracking system.

Requirements

  • Excellent English language skills both written and verbal.
  • The ability to acquire skills and develop quickly is essential.
  • A team player, able to solve problems and work effectively both within a team and individually as necessary.
  • Excellent customer service skills & strongly motivated to help customers.
  • Flexibility to adapt to changing demands in a technical direct customer-facing role.
  • A positive cheerful disposition.
  • Articulate, confident, clearly spoken, and able to deliver telephone support in a friendly & professional manner.
  • Excellent communication interpersonal and communication skills: face-to-face, telephone, and written.
  • A thorough understanding of common networking protocols.
  • Understanding of TCP/IP, routing, switching, and related protocols, network environments, and topologies.
  • Administration, installation, and troubleshooting of Windows or Linux-based devices and networks.

Location and Salary

This role is based in ES-Spain and offers a competitive salary of approximately €55,000 per annum, depending on experience.

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