Cybersecurity Engineer, Network Support Specialist
hace 1 mes
Protect the Digital World with Us
About the RoleWe are seeking an experienced Cybersecurity Engineer to join our team as a Network Support Specialist. This is a unique opportunity to work closely with customers to address their complex post-sales concerns and contribute to the development of better cybersecurity solutions.
Job DescriptionAs a Network Support Specialist, you will be responsible for providing post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, email, and web. You will work with multi-functional teams to create an environment of transparency that leads to better products and better cybersecurity.
You will:
- Provide timely and effective support to customers via various channels.
- Work with cross-functional teams to identify and resolve complex technical issues.
- Participate in technical discussions to improve product development and cybersecurity.
- Travel to customer sites when necessary to expedite resolution.
To be successful in this role, you will need:
- Bachelor's degree in Computer Science or related field, or equivalent experience.
- 8+ years of deep technical knowledge and technical support experience with a strong customer focus.
- Advanced certifications such as CCIE/JNCIE/CISSP – an advantage.
- Excellent written and spoken communication skills, with the ability to establish relationships.
- Able to independently debug broad, complex networks with mixed media and protocols.
At Palo Alto Networks, we offer a comprehensive benefits package, including:
- A competitive salary range: $120,000 - $180,000 per year.
- A generous bonus structure.
- A variety of health insurance options.
- A retirement savings plan with company match.
- Flexible paid time off and holidays.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. We celebrate diversity in our workplace and are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us.
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