Cybersecurity Engineer Specialist

hace 5 días


Madrid, Madrid, España Palo Alto Networks A tiempo completo

Company Overview

Palo Alto Networks is a cybersecurity leader, dedicated to protecting our digital way of life. Our mission is to be the partner of choice for organizations worldwide, safeguarding their networks, data, and users from cyber threats.

About Us

We're a company built on innovation and disruption, driven by a passion for shaping the future of cybersecurity. Our employees are innovators, thinkers, and collaborators who contribute to our collective success. We take pride in our values, crowdsourced by employees, which guide our behavior and decision-making.

Your Career at Palo Alto Networks

You'll join our team as a Sr. Technical Support Engineer, working closely with valued customers to resolve complex post-sales concerns. As a critical thinker, you'll analyze situations, identify root causes, and provide timely assistance to keep environments secure.

Job Description

  • Provide technical support to customers and partners, addressing their complex issues through in-depth analysis and evaluation.
  • Create an environment of transparency, collaborating with multi-functional teams to drive better products, working environments, and cybersecurity.
  • Maintain transparency and ensure that issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
  • Publish technical support bulletins and other documentation in the Knowledge Base, ensuring accessibility and accuracy.
  • Review technical documentation for training materials, marketing collateral, manuals, troubleshooting guides, and more.

Estimated Salary: $120,000 - $180,000 per year

Benefits

  • A comprehensive wellbeing spending account (FLEX Benefits) with over 1,000 eligible items selected by employees.
  • Mental and financial health resources, including personalized learning opportunities.

Join our team at Palo Alto Networks if you're passionate about cybersecurity, innovation, and collaboration. Together, let's shape the future of cybersecurity and protect our digital way of life.



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