Cybersecurity Specialist

hace 2 meses


Madrid, Madrid, España Palo Alto Networks A tiempo completo

About the Role
Palo Alto Networks is seeking a skilled Cybersecurity Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our valued customers, helping them to resolve complex post-sales concerns.

Key Responsibilities
- Provide expert-level technical support via phone, email, and web to ensure that customer issues are resolved in a timely manner.
- Collaborate with multi-functional teams to create an environment of transparency that leads to better products and improved cybersecurity.
- Develop and publish Technical Support Bulletins and user documentation in the Knowledge Base to help customers troubleshoot common issues.
- Work closely with Development, Sales, Quality Assurance, and Marketing teams to ensure a positive customer experience.

Requirements
- 8+ years of deep technical knowledge and experience in network support, with a strong focus on customer satisfaction.
- Advanced certifications such as CCIE/JNCIE/CISSP are highly desirable.
- Excellent written and spoken communication skills, with the ability to establish strong relationships with customers and colleagues.

What We Offer
- Competitive salary: $120,000 - $180,000 per year, depending on experience.
- Opportunities for career growth and professional development in a dynamic and innovative company.
- A collaborative and supportive work environment that values diversity and inclusion.


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