Product Support Specialist
hace 6 días
We are seeking a highly analytical and self-motivated Product Support Specialist to join our Support Team at Board International. As a Product Support Specialist, you will work closely with our customers and business partners to enable their success using the Board Platform.
Key Responsibilities- Investigate and Resolve Complex Issues: Investigate and resolve complex technical issues related to the Board Platform, including front-end and back-end components.
- Collaborate with Cross-Functional Teams: Collaborate with different Board teams, such as Software Development, Professional Services, Pre-Sales, and Sales Consultants to resolve highly complex technical issues related to solution deployment.
- Communicate with Stakeholders: Communicate with customers, stakeholders, and internal teams to provide updates on investigations and fixes.
- Document Knowledge Base Articles: Research and document issues as Knowledge Base articles to improve the overall customer experience.
- Support Implementation Projects: Attend and support implementation projects onsite when required.
- Education: Bachelor's/Master's degree in Management Information Systems (MIS), Computer Science, Mathematics, or any relevant field.
- Experience: First experience with SaaS and Enterprise Performance Management (EPM) software (preferred). First experience working in a customer support role using a case management platform.
- Technical Skills: Experience with Client/Server Operating Systems and Cloud solutions. Knowledge of Network Management advantageous. Familiarity with SQL and ODBC data source connections will be a plus.
- Soft Skills: Quick learner with the ability to understand and learn complex systems communicating with different stakeholders. Ability to work against tight deadlines within an exciting environment. Strong skills and passion in critical thinking, decision making, problem solving, and attention to detail. Excellent written and verbal communication skills.
- Language Skills: Very good German and English knowledge, excellent Spanish knowledge.
Summary
Board International is a leading provider of Business Intelligence, Corporate Performance Management, and Predictive Analytics solutions. We are committed to delivering exceptional customer experiences and are seeking a highly skilled Product Support Specialist to join our team.
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