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About Learnship Networks Gmbh
Learnship Networks Gmbh is a leading provider of online language learning solutions, dedicated to helping enterprises succeed in global markets by breaking down cross-cultural communication barriers.
Our Mission
We strive to create a global language-learning solution provider with a diverse team of talented individuals from various backgrounds, working together to achieve our goals.
Job Summary
We are seeking a highly skilled German speaking Customer Support Specialist to join our remote team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.
Responsibilities
- React to customer inquiries in German or English, analyzing problems and recommending corrective action via articles or solutions.
- Organize calls to perform deeper analysis, apply suggested solutions, capture traffic data, and conduct tech checks as needed.
- Assist customers with technical testing for issues related to firewalls and specific requirements.
- Forward requests to responsible departments for escalations or collaborate according to established processes and protocols.
- Update, translate, and create FAQ articles and internal processes pages in German.
Requirements
- English and German language skills at C1 level.
- Clear and precise communication.
- Analytical thinking and ability to focus on the bigger picture.
- Conscientious and reliable work ethic.
- Ability to adapt to changing requirements and work flexibly.
- Based in Germany or Spain.
What We Offer
- A talented and driven international team.
- Growth opportunities in a new team.
- High levels of autonomy to shape your work environment.
How to Apply
If you meet the requirements and are interested in joining our team, please submit your CV, including your earliest possible start date and salary expectations.
