Customer Care Specialist
hace 2 meses
We are looking for a dedicated Customer Support Specialist with outstanding communication skills to become a vital part of our innovative team. This position is fully remote, offering flexible working arrangements, including the option for a WeWork subscription for shared office environments.
As an essential contributor to our organization, you will be instrumental in developing our customer support frameworks and methodologies. We are a fast-expanding company that emphasizes both personal and professional growth for every team member.
- Address customer inquiries via email and support tickets
- Moderate online comments to uphold a positive digital image
- Manage order-related concerns including returns, refunds, and disputes
- Resolve complaints across various platforms
- Track shipping performance and other key metrics
- Oversee support policies and operational procedures
- Collaborate with external partners
- Work closely with colleagues to ensure superior customer service
Qualifications:
- Strong command of English
- Near-native proficiency in Dutch and French
- Exceptional written communication abilities
- Prior experience in customer support
- Familiarity with MS Office Suite and related applications
- Experience using video conferencing tools
- Knowledge of customer support systems
- Understanding of online marketing and e-commerce principles
Application Instructions:
Please submit your Resume/CV in English
Perks:
- Remote Work Flexibility
- Paid Time Off
- Opportunities for Training and Development
- Performance-Based Bonuses
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