Customer Care Manager
hace 2 semanas
We are seeking a highly skilled and experienced Customer Care Manager to join our team at Bluebird Care. As a Customer Care Manager, you will be responsible for overseeing the day-to-day operations of our domiciliary care services, ensuring an exceptional experience for our customers and their family members and advocates as well as for our Care Assistants.
Key Responsibilities:
- Oversee the day-to-day operations of our domiciliary care services
- Ensure an exceptional experience for our customers and their family members and advocates
- Support our Care Assistants in providing high-quality care
- Manage and develop our care team to ensure they have the skills and knowledge needed to provide excellent care
- Work closely with our Registered Managers to ensure that our care services meet the highest standards
Requirements:
- Qualification in health and social care and in possession of or willing to work towards a relevant management qualification
- Experience in a care management role
- Excellent communication and interpersonal skills
- Ability to work under pressure and manage multiple priorities
- Knowledge of regulatory responsibilities, risk assessment and management, and the law relating to domiciliary care
What We Offer:
- A competitive salary ranging from £28,000 to £30,000, depending on experience
- An additional £300 per on-call weekend (limited to one each month)
- A competitive holiday structure
- A company laptop and mobile phone
- A full induction plan and training to help you thrive in your role
- Fully funded training up to NVQ Level 5
- Continuous support from a robust senior leadership team
- A work culture that celebrates each individual's accomplishments with opportunities to be acknowledged in Team Awards and at a national level in well-known industry awards
How to Apply:
Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you.
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