Customer Care Manager

hace 2 semanas


Madrid, Madrid, España Bluebird Care A tiempo completo
Customer Care Manager

We are seeking a highly skilled and experienced Customer Care Manager to join our team at Bluebird Care. As a Customer Care Manager, you will be responsible for overseeing the day-to-day operations of our domiciliary care services, ensuring an exceptional experience for our customers and their family members and advocates as well as for our Care Assistants.

Key Responsibilities:

  • Oversee the day-to-day operations of our domiciliary care services
  • Ensure an exceptional experience for our customers and their family members and advocates
  • Support our Care Assistants in providing high-quality care
  • Manage and develop our care team to ensure they have the skills and knowledge needed to provide excellent care
  • Work closely with our Registered Managers to ensure that our care services meet the highest standards

Requirements:

  • Qualification in health and social care and in possession of or willing to work towards a relevant management qualification
  • Experience in a care management role
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and manage multiple priorities
  • Knowledge of regulatory responsibilities, risk assessment and management, and the law relating to domiciliary care

What We Offer:

  • A competitive salary ranging from £28,000 to £30,000, depending on experience
  • An additional £300 per on-call weekend (limited to one each month)
  • A competitive holiday structure
  • A company laptop and mobile phone
  • A full induction plan and training to help you thrive in your role
  • Fully funded training up to NVQ Level 5
  • Continuous support from a robust senior leadership team
  • A work culture that celebrates each individual's accomplishments with opportunities to be acknowledged in Team Awards and at a national level in well-known industry awards

How to Apply:

Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you.


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