Customer Care Manager
hace 4 semanas
About the Role
We are seeking a highly skilled and compassionate Customer Care Manager to join our Bluebird Care team. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our domiciliary care services, ensuring an exceptional experience for our customers and their families.
Key Responsibilities
- Innately kind, caring, and compassionate, with a strong understanding of regulatory responsibilities and risk assessment.
- A problem solver who thinks outside the box to identify solutions and life-enhancing opportunities.
- An experienced care professional with excellent communication skills and emotional intelligence.
- Able to support customers with every aspect of their daily lives in a manner that respects their dignity and promotes independence, choice, and privacy.
- Relentless in your pursuit of the highest quality of care and outstanding customer service.
What We Offer
- A competitive salary ranging from £28,000 to £30,000, depending on experience.
- An additional £300 per on-call weekend (limited to one each month).
- A comprehensive induction plan and training to help you thrive in your role.
- Fully funded training up to NVQ Level 5.
- A supportive senior leadership team and a work culture that celebrates individual accomplishments.
Requirements
- Qualified in health and social care and in possession of or willing to work towards a relevant management qualification.
- Able to work as part of a team as well as under own initiative.
- Highly organised and able to prioritise.
About Us
Bluebird Care is a leading provider of domiciliary care services, committed to delivering the gold standard of care to our discerning customers. We are passionate about empowering and supporting others, and we are seeking like-minded individuals to join our team.
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