Care Team Leader

hace 1 día


Madrid, Madrid, España Bluebird Care A tiempo completo

Field Care Supervisor Role

We are seeking a skilled and experienced Field Care Supervisor to join our team at Bluebird Care Mendip. As a Field Care Supervisor, you will play a vital role in ensuring our customers receive high-quality care and support in their own homes.

Key Responsibilities:

  • Assist in monitoring quality control procedures, including mentoring new and junior Care Assistants in the field.
  • Carry out customer assessments prior to commencement of care services in the absence of the care manager.
  • Complete care plans in accordance with Bluebird Care standards.
  • Attend customers' first calls to introduce the Care Assistant.
  • Participate in the emergency on-call schedule on a rotational basis.
  • Ensure all emergency on-call issues are dealt with effectively.
  • Collect and distribute MAR charts, running records, and other required documents.
  • Conduct regular field supervisions of care staff.
  • Ensure work is allocated fairly and appropriately with the support supervisor.
  • Work as part of the team delivering care to customers who otherwise would not receive a visit.
  • Attend customer reviews in the absence of the Care Manager.
  • Ensure all changes to care schedules are reported without delay to the coordinators.
  • Maintain all reporting and recording procedures are up to date.
  • Liaise closely with coordinators, care manager, support supervisors, customers, care assistants, and external agencies.
  • Ensure rigorous adherence to all Bluebird Care systems.

Requirements:

  • Flexibility and ability to work under pressure.
  • Hands-on experience within the care industry.
  • A full, clean UK driving licence.
  • Prior supervising experience in a care setting.
  • Strong leadership skills to effectively manage a team.
  • The ability to create and implement care plans.
  • Excellent communication skills to interact with staff and residents.
  • Familiarity with IT systems to support administrative tasks.

What We Offer:

  • PAID mileage £0.45/mile.
  • Refer a friend bonus scheme - up to £200 each time.
  • NHS Healthcare Scheme.
  • 28 days holiday.
  • Blue light card, offering store discounts at retailers, e.g., clothing, Halfords, as well as a discount on days out to Chessington/Thorpe Park/Alton Towers, etc.
  • Opportunities for career development, both out in the field and office-based.
  • Support from our Mental Health Champions.
  • PAID induction training + paid shadowing shifts supervisions.
  • Ongoing training and support.
  • Pension scheme.
  • Free uniform PPE.

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