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Care Team Leader
hace 1 mes
Key Responsibilities:
Work effectively with customers, their families, and representatives to deliver high-quality homecare services.
Provide care assistants with information and guidance to effectively and safely provide care and support as agreed in the care and support plan.
Work with the Bluebird Care coordinator to match care assistants to customers and attend the customer's first call to introduce the care assistant.
Report changes to care schedules without delay to the coordinator, customer, and care assistant.
Support, supervise, and assist with training of care assistants.
Effectively deal with emergency on-call issues, such as covering calls when care assistants are sick or absent.
Record emergency calls and pass the information to appropriate parties.
Apply Bluebird Care policies and procedures at all times and make sure that accidents and incidents are recorded, reported, and acted upon.
Work well as part of the Bluebird Care team and lead staff and customer meetings.
We offer an excellent salary, mileage allowance, 28 days holiday pro rata, ongoing training and support, flexible working, pension scheme, and smartphone technology.
We're a family and we're here to look after you today, tomorrow, and every other day after that.
