Customer Care Project Manager

hace 1 mes


Madrid, Madrid, España Amadeus A tiempo completo

Job Title: Customer Care Project Manager

About the Role:
The Customer Care Project Manager will be responsible for managing projects aimed at improving the overall services delivered to our customers within the Amadeus Travel Distribution unit. This role will involve defining and executing project plans, identifying and engaging with stakeholders, and tracking and reporting on project status.

Main Responsibilities:
• Define project charter, objectives, and exit criteria
• Identify and engage with relevant stakeholders
• Define project plan and structure, including timeline and deliverables
• Track continuous progress
• Lead project development, delivery, and deployment
• Define, develop, and deliver communication of the project with a focus on key benefits for the audience
• Change management: determine change implied by the project outcome on each stakeholder, develop, deploy, and measure an appropriate change management plan to facilitate change
• Project reporting: set up regular steering committee meetings with CCM Leaders for project updates and decision-making

About You:
We are looking for a highly skilled and experienced project manager who can lead our customer care projects. The ideal candidate will have a degree in Economics, Business Administration, Management, or a related field, and will have a strong understanding of customer operations within the travel distribution industry. They will also have excellent communication and collaboration skills, and the ability to manage multiple projects and prioritize tasks effectively.

What We Offer:
Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits. We also offer a truly global DNA, great opportunities to learn, a caring environment, a flexible hybrid working model, a diverse and inclusive community, and a reliable company with a critical mission and purpose.



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