Customer Support Specialist

hace 3 semanas

Madrid, Madrid, España British Airways A tiempo completo

Are you ready to take on a rewarding role in a leading airfreight logistics company?

At British Airways, we specialize in transporting a wide array of goods, from essential medical supplies to luxury items, ensuring that we meet the diverse needs of our customers around the globe.

As part of our esteemed logistics team, you will collaborate with renowned brands under the International Airlines Group umbrella, including Aer Lingus, Iberia, Level, and Vueling.

We are committed to fostering a positive work environment where our employees can thrive. Our team members are dedicated, inquisitive, and cooperative, taking pride in their contributions.

Position Overview:

Customer Support Unit Agent

The Customer Support Unit Agent is responsible for a variety of tasks aimed at enhancing customer satisfaction and exceeding expectations within designated timeframes.

These tasks are structured to provide comprehensive commercial service support throughout the year to our clients and global stations.

Candidates must be open to working shifts, including weekends.

Key Responsibilities:

  • Assist customers and agents with tracing and inquiries regarding shipments across the cargo network.
  • Address queries and provide solutions to cargo-related issues, including Promise Rebooking recovery.
  • Monitor special cargo and critical products, including their origins, destinations, and transshipment points.
  • Manage telephone and email hotlines for handling requests and incident reports.
  • Proactively inform clients about any offloads.
  • Facilitate the authorization of handling weapon permits with relevant authorities.
  • Oversee daily operations of the Customer Support Unit in accordance with established processes and procedures.

What We Seek:

Essential Skills:

  • A strong passion for customer service, with the ability to upsell and negotiate effectively.
  • Awareness of the significance of high-quality service delivery to the commercial sector.
  • Strong time management skills.
  • Excellent verbal and written communication abilities.
  • Adaptability to changing priorities.
  • Proficient relationship-building skills.
  • Capacity to empathize with diverse audiences, including external customers and partners.
  • Strong attention to detail and accuracy in work.
  • Advocacy for customer needs.
  • Solid commercial and operational understanding.
  • Familiarity with the British Airways product portfolio.
  • Team-oriented mindset.
  • Patience and a positive attitude.

Qualifications:

  • Education at A Level standard or equivalent.
  • Proficiency in English and Spanish is essential.

Preferred Experience:

  • Previous experience in customer service.
  • Knowledge of cargo and airline business processes.
  • Experience in commercial and operational roles.
  • Ability to navigate change processes effectively.

What We Offer:

At British Airways, you will play a crucial role in connecting people and places while being part of a diverse and inclusive organization that is shaping the future of aviation.

Employees at British Airways enjoy:

  • Competitive compensation and benefits aligned with the local market.
  • Access to exceptional staff travel perks, including standby tickets and discounted airfares for friends and family.
  • A workplace that values diversity and inclusion.
  • Recognition for their ideas and contributions.
  • Opportunities for professional growth and advancement.
  • A commitment to community support both globally and locally.
  • A focus on safety and employee well-being.

Equity, Diversity, and Inclusion:

Our recruitment processes actively promote equity, diversity, and inclusion. All candidates are evaluated based on their qualifications for the role, treated fairly, and have their individual needs addressed throughout the recruitment process.

Please inform us if you require any reasonable adjustments to participate in the recruitment process, so we can eliminate any potential barriers.

  • Customer Support Specialist

    hace 3 semanas

    Madrid, Madrid, España Anicare Europe GmbH A tiempo completo

    Customer Support Specialist PositionWe are looking for a dedicated Customer Support Specialist with outstanding communication skills to become a vital part of our innovative team. This position allows for complete remote work with flexible arrangements, including options for shared office spaces.As an essential contributor, you will significantly influence...

  • Customer Support Specialist

    hace 8 horas

    Madrid, Madrid, España Green Eagle Solutions A tiempo completo

    Job OverviewGreen Eagle Solutions, a leading provider of renewable energy solutions, is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.Key...

  • Customer Support Specialist

    hace 3 meses

    Madrid, Madrid, España bioMerieux SA Career Site - MULTI-LINGUAL A tiempo completo

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...

  • Customer Support Specialist

    hace 2 días

    Madrid, Madrid, España Importante empresa A tiempo completo

    We are seeking a skilled Customer Support Specialist to join our team at Importante empresa. As a key member of our Technical Support 24x7 Call Center, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective customer support via phone, email, and other communication...

  • Customer Support Specialist

    hace 8 horas

    Madrid, Madrid, España Agilent Technologies Inc. A tiempo completo

    Job SummaryAgilent Technologies Inc. is seeking a highly skilled Customer Support Specialist to join our team in Spain. As a key member of our service organization, you will be responsible for providing technical support to our customers in the Spain region, ensuring their chromatography instruments are running smoothly and efficiently.Key...

  • Customer Support Specialist

    hace 9 horas

    Madrid, Madrid, España Learnship Networks Gmbh A tiempo completo

    About Learnship Networks GmbhLearnship Networks Gmbh is a leading provider of online language learning solutions, dedicated to helping enterprises succeed in global markets by breaking down cross-cultural communication barriers.Our MissionWe strive to create a global language-learning solution provider with a diverse team of talented individuals from various...

  • German Customer Support Specialist

    hace 3 semanas

    Madrid, Madrid, España Brambles A tiempo completo

    About BramblesBrambles is a global leader in supply chain logistics, specializing in the pooling of unit-load equipment. Our innovative and sustainable business model allows us to support the world's largest brands in transporting their products efficiently and responsibly.Role OverviewWe are seeking a dedicated Customer Care Specialist who is fluent in both...

  • Technical Support Specialist

    hace 10 horas

    Madrid, Madrid, España Webhelp A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Webhelp. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support to customers via phone, email, or chatAnalyze and resolve complex...

  • Customer Support Specialist

    hace 10 horas

    Madrid, Madrid, España Cross Border Talents A tiempo completo

    Job Title: Customer Support AdvisorLocation: RemoteAbout the Role:We are seeking a highly skilled and motivated Customer Support Advisor to join our team at Cross Border Talents. As a Customer Support Advisor, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional...

  • Technical Support Specialist

    hace 9 horas

    Madrid, Madrid, España Blu Selection A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Blu Selection in Valencia. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting services to clients via various...

  • Customer Support Specialist

    hace 1 día

    Madrid, Madrid, España Too Good To Go A tiempo completo

    About the RoleWe are seeking an exceptional Customer Experience Specialist to join our Global Customer Experience team at Too Good To Go. As a key member of our team, you will be the face of our company, providing efficient and friendly customer care to our users and partners.Key ResponsibilitiesProvide outstanding customer service by answering inquiries...

  • Customer Care Specialist

    hace 3 semanas

    Madrid, Madrid, España Anicare Europe GmbH A tiempo completo

    Customer Support Specialist OpportunityWe are looking for a dedicated Customer Support Specialist with outstanding communication skills to become a vital part of our innovative team. This position is fully remote, offering flexible working arrangements, including the option for a WeWork subscription for shared office environments.As an essential contributor...

  • Customer Support Specialist

    hace 9 horas

    Madrid, Madrid, España Agilent Technologies Inc. A tiempo completo

    About the RoleAgilent Technologies Inc. is seeking a highly skilled Customer Support Engineer to join our team in Spain. As a key member of our support team, you will be responsible for providing technical assistance to our customers, ensuring their laboratory equipment is running smoothly and efficiently.Key ResponsibilitiesProvide on-site technical support...

  • Technical Support Specialist

    hace 2 días

    Madrid, Madrid, España Ricoh A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Ricoh. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers, troubleshooting and resolving technical issues, and ensuring that our customers receive exceptional service.Key ResponsibilitiesProvide technical...

  • Technical Support Specialist

    hace 9 horas

    Madrid, Madrid, España Webhelp A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Webhelp. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support to customers via phone, email, or chatAnalyze and resolve complex...

  • Technical Support Specialist

    hace 9 horas

    Madrid, Madrid, España Blu Selection A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Blu Selection in Valencia. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting services to clients via various...

  • Technical Support Specialist

    hace 1 día

    Madrid, Madrid, España Brainlab A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at Brainlab. As a key member of our technical customer support team, you will be responsible for providing exceptional service to our customers and ensuring their technical needs are met.Key ResponsibilitiesInstallation and Maintenance: Install new...

  • Technical Support Specialist

    hace 8 horas

    Madrid, Madrid, España Blu Selection A tiempo completo

    **About Blu Selection**We are a dynamic fintech company based in Valencia, Spain, dedicated to providing innovative solutions for businesses. Our team is passionate about delivering exceptional customer experiences and driving growth in the fintech sector.**Job Summary**We are seeking a highly skilled Technical Support Specialist to join our team. As a...

  • Product Support Specialist

    hace 1 día

    Madrid Centro, Madrid, España Board International A tiempo completo

    About the RoleWe are seeking a highly analytical and self-motivated Product Support Specialist to join our Support Team at Board International. As a Product Support Specialist, you will work closely with our customers and business partners to enable their success using the Board Platform.Key ResponsibilitiesInvestigate and Resolve Complex Issues: Investigate...

  • Bilingual Customer Support Specialist

    hace 3 semanas

    Madrid, Madrid, España limehome A tiempo completo

    Become a pivotal part of exceptional customer service:As a Spanish and Portuguese-speaking Customer Support Specialist, you will play a crucial role in delivering outstanding customer experiences. Welcome to a position where every interaction starts with a friendly 'Olá' in Portuguese.Your responsibilities will include:Acting as the primary contact for...