Strategic Customer Success Director

hace 5 horas


Barcelona, Barcelona, España Lodgify A tiempo completo

We are seeking a Strategic Customer Success Director to lead our customer success efforts and drive business growth. This is a critical role that will play a key part in shaping the future of Lodgify.

About the Role:

  • Develop and implement a comprehensive customer success strategy that aligns with Lodgify’s business goals and objectives, ensuring seamless customer experience from onboarding through ongoing support.
  • Manage remote teams, fostering a culture of collaboration, motivation, and cohesion among team members, leveraging virtual tools to maintain engagement and alignment.
  • Identify opportunities for upselling and cross-selling additional products and services to existing customers, driving revenue growth and enhancing customer loyalty.
  • Serve as the voice of the customer within Lodgify, advocating for customer needs and feedback in product development, marketing, and sales strategies.
  • Collaborate closely with Sales, Marketing, Product, and Engineering teams to ensure a unified approach to customer satisfaction and retention.

About You:

We are looking for a seasoned professional with a proven track record in customer success leadership, strategic planning, and team management. If you have a passion for delivering exceptional customer experiences and driving business growth, we want to hear from you.

What We Offer:

  • A competitive salary range of $120,000 - $180,000 per annum, depending on experience.
  • A dynamic and innovative work environment with a talented team of professionals.


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