Customer Success Director
hace 7 días
Company Overview:
Empresa Reconocida is a leading fintech company that specializes in Currency Management Automation software solutions. Our mission is to help companies automate their foreign exchange processes and leverage currencies for growth.
Job Description:
We are seeking an experienced Customer Success Director to lead our growing team of Customer Success Managers and Customer Support Specialists. The successful candidate will report directly to the Chief Commercial Officer and be responsible for providing an outstanding customer experience to ensure our clients perceive the value they get from working with us and using our software solutions.
Key Responsibilities:
* Lead a growing team of Customer Success Managers and Customer Support Specialists, overseeing their work, coaching, and developing them.
* Contribute to the growth of the business by ensuring our clients achieve their goals with the Kantox solution, use it actively, and renew their contracts.
* Identify potential growth opportunities in our customer base through a structured account planning process.
* Manage a small portfolio of key accounts.
* Be accountable for reporting on and taking action on the basis of relevant commercial KPIs.
* Further develop and embed best Customer Success practices.
* Partner with our Middle Office Operations team to ensure we deliver excellent customer service.
Requirements:
* 3+ years of experience in managing a similar size team of customer success managers in a SaaS environment.
* 3+ years of experience in managing a support team.
* Ability to form strong working relationships across departments to deliver the best customer outcomes.
* Excellent level of English, proficiency in another European language (Spanish, French in particular) is a strong plus.
* Public speaking skills.
* Excellent critical thinking, analytical skills, and attention to detail.
What We Offer:
* A dynamic and energetic team of people who love big challenges.
* A company that compromises on execution, speed, and quality while striving for excellence.
* A fast-paced and growing fintech company with a strong reputation in the industry.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application with your resume and a cover letter explaining why you are the ideal candidate for this role.
-
Director of Customer Success
hace 2 semanas
Barcelona, Barcelona, España Monta A tiempo completoUnlock Your Potential as a Director of Customer Success at MontaWe're on a mission to revolutionize the EV charging experience, and we need a talented Director of Customer Success to join our team. As a key member of our Customer Experience team, you'll play a crucial role in scaling our Partner Success organization and driving revenue growth through upsells...
-
Director of Customer Success
hace 2 semanas
Barcelona, Barcelona, España Monta A tiempo completoUnlock Your Potential as a Director of Customer Success at MontaWe're on a mission to revolutionize the EV charging experience, and we need a talented Director of Customer Success to join our team. As a key member of our Customer Experience team, you'll play a crucial role in scaling our Partner Success organization and driving revenue growth through upsells...
-
Customer Success Director
hace 2 semanas
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoThe Role:We are seeking an experienced Director of Customer Success to lead our growing team of Customer Success Managers and Customer Support Specialists. As a key member of our Commercial team, you will report directly to the Chief Commercial Officer and be responsible for delivering an exceptional customer experience that drives revenue retention and...
-
Customer Success Director
hace 2 semanas
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoThe Role:We are seeking an experienced Director of Customer Success to lead our growing team of Customer Success Managers and Customer Support Specialists. As a key member of our Commercial team, you will report directly to the Chief Commercial Officer and be responsible for delivering an exceptional customer experience that drives revenue retention and...
-
Customer Success Director
hace 1 semana
Barcelona, Barcelona, España Preply A tiempo completoUnlocking Human Potential through LearningAt Preply, we're revolutionizing corporate learning with our Business solution. Our platform empowers companies to upskill their employees in languages, equipping them with the confidence and communication skills needed to excel. Industry leaders such as ByteDance, Delivery Hero, and McKinsey & Co have already...
-
Customer Success Director
hace 1 semana
Barcelona, Barcelona, España Preply A tiempo completoUnlock Human Potential with PreplyAt Preply, we're revolutionizing corporate learning with our Business solution. As our Director of Customer Success, you'll lead our global customer success function, creating strategies to ensure exceptional customer experiences and drive long-term customer loyalty.Key Responsibilities:Develop and implement a comprehensive...
-
Customer Success Director
hace 2 semanas
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoAbout the RoleWe are seeking an experienced Director of Customer Success to lead our growing team of Customer Success Managers and Customer Support Specialists. As a key member of our leadership team, you will be responsible for providing an exceptional customer experience, ensuring our clients achieve their goals with our software solutions, and driving...
-
Customer Success Director
hace 2 semanas
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoAbout the RoleWe are seeking an experienced Director of Customer Success to lead our growing team of Customer Success Managers and Customer Support Specialists. As a key member of our leadership team, you will be responsible for providing an exceptional customer experience, ensuring our clients achieve their goals with our software solutions, and driving...
-
Customer Success Director
hace 3 días
Barcelona, Barcelona, España Preply A tiempo completoUnlock Human Potential through LearningAt Preply, we're revolutionizing corporate learning with our Business solution. As our Customer Success Director, you'll lead our global customer success function, creating strategies to ensure exceptional customer experiences and drive long-term customer loyalty.Key Responsibilities:Develop and implement a...
-
Director of Customer Success
hace 7 días
Barcelona, Barcelona, España Monta A tiempo completoWe are Monta, the powerful EV platform connecting the dots in the entire EV charging industry. We serve drivers, companies, cities, and the electricity grid with our proactive technology.We have a dream...EV charging is our passion. We want to make it simple, accessible, and reliable for everyone.We tackle the complexities of the ecosystem in a truly...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer success team, you will be responsible for driving customer growth and retention through strategic account management and digital transformation.Key ResponsibilitiesAnalyze customer data to...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer success team, you will be responsible for driving customer growth and retention through strategic account management and digital transformation.Key ResponsibilitiesAnalyze customer data to...
-
Customer Success Associate
hace 2 días
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoCustomer Success AssociateAt Accs - Ares Customer Care Solutions Gmbh, we are committed to helping fashion companies reduce their environmental impact. As a Customer Success Associate, you will play a crucial role in deploying our Carbonfact platform to customers, ensuring they achieve their sustainability goals. Your responsibilities will include onboarding...
-
Customer Success Manager
hace 2 meses
Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving business growth and ensuring customer satisfaction.Key ResponsibilitiesDevelop and execute strategic plans to drive business growth and customer...
-
Customer Success Manager
hace 2 meses
Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving business growth and ensuring customer satisfaction.Key ResponsibilitiesDevelop and execute strategic plans to drive business growth and customer...
-
Customer Success Director
hace 3 días
Barcelona, Barcelona, España Preply A tiempo completoAbout the RoleAs a key member of our Preply Business team, you will lead our global customer success function, driving exceptional customer experiences and long-term loyalty. Your team will own the onboarding flow, partner with customers, and support scaling usage of our product to increase revenue retention rates across our B2B segment.Key...
-
Customer Success Manager
hace 7 días
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team in Bogotá. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our products and services.Key ResponsibilitiesDevelop and execute customer success plans to...
-
Customer Success Associate
hace 2 meses
Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoAbout ACCS - ARES Customer Care Solutions GmbHWe are a leading provider of customer care solutions, dedicated to helping businesses thrive in the ever-evolving market landscape.Job DescriptionWe are seeking a highly skilled Customer Success Associate to join our team. As a key member of our customer success department, you will play a crucial role in...
-
Customer Success Associate
hace 2 meses
Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoAbout ACCS - ARES Customer Care Solutions GmbHWe are a leading provider of customer care solutions, dedicated to helping businesses thrive in the ever-evolving market landscape.Job DescriptionWe are seeking a highly skilled Customer Success Associate to join our team. As a key member of our customer success department, you will play a crucial role in...
-
Customer Success Manager
hace 3 días
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAs a Customer Success Manager at Accs - Ares Customer Care Solutions Gmbh, you will be the key partner for our clients at every stage of their journey. You will be responsible for communicating their needs to our product team and focused on teaching them how to take advantage of all of our features and solve their business needs.You will be focused on...
