Customer Success Manager

hace 4 semanas


Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

As a Customer Success Manager at Accs - Ares Customer Care Solutions Gmbh, you will be the key partner for our clients at every stage of their journey. You will be responsible for communicating their needs to our product team and focused on teaching them how to take advantage of all of our features and solve their business needs.

You will be focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer's issues, and working as a consultant while using insights according to the client's operation and suggesting improvements to increase productivity and achieve our customer's growth.

What would you do? Analyze the current digital stage where the client is and use the data insights to define a strategy to understand the final user's behavior and help our client improve their e-commerce transactions, understanding each store's operations while building a trusting relationship with Accs - Ares Customer Care Solutions Gmbh.

Structuring business and growth plans for the client to get the most out of Accs - Ares Customer Care Solutions Gmbh achieving digital growth. Enhance and maximize the client's digital presence through mentoring and consultative support. Maintain constant communication with the client to identify needs and escalate them to the product team. Monitor Customer Success KPIs to generate action plans and offer solutions to our customers. Define strategies and identify customer growth opportunities in the early stages Structuring an onboarding process for our clients. Maintain direct and continuous communication with senior stakeholders.

Your experience has been shaped by At least 5 years performing roles as a consultant; project manager; Team Leader in operations or e-commerce; or similar experience in operations or e-commerce. At least 5 years as a Team Leader. Native Spanish. Fluent in English (B2-C1). Portuguese is nice to have (not mandatory). Experience in a fast-paced environment as a tech company or start-up. Experience in last-mile delivery companies will be highly valued.

Your SuperPowers Ability to influence C-Level & stakeholders. Experience leading cross-functional teams and know how to get the best out of your team. You can plan, organize, prioritize and communicate with all the teams involved in the delivery of complex product features. You are data-driven with strong analytical skills. Learning driven person and shows interest in taking on new challenges that allow you to grow. Problem-solving & decision-making skills. Autonomy in a dynamic environment. Desire and ability to work on a technical developer product. Excellent communication skills, both written and oral. You can tailor your message based on the audience.

What we bring to the table

  • Hybrid Work:

We trust your work and skills. Additional days off to vacations. Half day off on your birthday. Access to Educational Budget. Workstation Paid BYOD or company-provided machine



  • Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team in Bogotá. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our products and services.Key ResponsibilitiesDevelop and execute customer success plans to...


  • Barcelona, Barcelona, España Sap Se A tiempo completo

    Customer Success ManagerAt SAP, we're committed to helping our customers achieve their goals. As a Customer Success Manager, you'll play a critical role in delivering exceptional support and guidance to our clients, ensuring they get the most out of our solutions.Key responsibilities include:Building and maintaining strong relationships with key stakeholders...


  • Barcelona, Barcelona, España Mongodb A tiempo completo

    About the RoleMongoDB is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with MongoDB products and services.As a Customer Success Manager, you will...


  • Barcelona, Barcelona, España Hp A tiempo completo

    Job Description for Customer Success ManagerHP is a global technology company with a strong presence in over 170 countries. We provide innovative solutions to help people and businesses succeed. As a Customer Success Manager, you will play a critical role in implementing our pricing tool and ensuring customer satisfaction.Key Responsibilities:Build and...

  • Customer Success Manager

    hace 4 semanas


    Barcelona, Barcelona, España Mongodb A tiempo completo

    About the RoleMongoDB is seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, understanding their business needs, and providing them with the necessary support and guidance to achieve their goals.Key...

  • Customer Success Manager

    hace 4 semanas


    Barcelona, Barcelona, España The Fork A tiempo completo

    Unlock the Power of Customer Success at TheForkAt TheFork, we're on a mission to connect the world's favorite restaurants and diners. As a Customer Success Manager, you'll play a crucial role in driving the adoption of our contactless payments solution, TFPay. Your goal will be to onboard and activate restaurants, ensuring they get the most out of our...

  • Customer Success Manager

    hace 4 semanas


    Barcelona, Barcelona, España Landbot. Io A tiempo completo

    Customer Success Manager at Landbot.ioWe are looking for a highly skilled Customer Success Manager to join our team at Landbot.io. As a key member of our Success team, you will be responsible for ensuring our customers get the most out of using our product.Key Responsibilities:Customer Onboarding: Guide new customers through the onboarding process, helping...


  • Barcelona, Barcelona, España Ptc A tiempo completo

    Job Title: Principal Customer Success ManagerJob Summary:As a Principal Customer Success Manager at PTC, you will be responsible for managing a portfolio of strategic customer accounts, driving growth, and ensuring customer satisfaction. You will work closely with cross-functional teams to develop and execute account plans, identify new business...


  • Barcelona, Barcelona, España MongoDB A tiempo completo

    About the RoleMongoDB is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for establishing and maintaining strong relationships with our customers, ensuring their success with our products and services, and driving growth and adoption.Key...


  • Barcelona, Barcelona, España Ptc A tiempo completo

    Customer Success ManagerAt PTC, we're transforming the world by bringing the physical and digital worlds together. Our software enables companies to improve operations, create better products, and empower people in all aspects of their business. As a Customer Success Manager, you'll play a crucial role in our success by building strong relationships with our...


  • Barcelona, Barcelona, España TheFork, a Tripadvisor company A tiempo completo

    Unlock the Power of TFPayAs a Customer Success Manager for TFPay, you will be the driving force behind growing and maintaining our active customer base. Your mission is to activate and onboard restaurants to the TFPay solution, driving the adoption of contactless payments and other payments-powered products.Key Responsibilities:Activating and onboarding...


  • Barcelona, Barcelona, España Autodesk, Inc. A tiempo completo

    Job OverviewThe Midmarket Customer Success Manager is responsible for leading a team focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with customers proactively through customer nurturing & planning interactions, data-driven...


  • Barcelona, Barcelona, España Mongodb A tiempo completo

    Customer Success Manager - German SpeakingWe are seeking a highly motivated and experienced Customer Success Manager to join our team in Barcelona. As a Customer Success Manager, you will be responsible for establishing strong relationships with our customers, understanding their business needs, and providing strategic guidance to help them achieve their...


  • Barcelona, Barcelona, España Microsoft A tiempo completo

    OverviewAt Microsoft, we're on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.We're creating life-changing innovations that impact billions of lives around the world. As a...

  • Customer Success Manager

    hace 4 semanas


    Barcelona, Barcelona, España PTC A tiempo completo

    Transform the world of engineering and manufacturing with PTC, a global leader in software solutions. As a Principal Customer Success Manager, you will play a key role in driving customer satisfaction and growth.Key Responsibilities:Develop and execute account plans to drive customer success and growthBuild and maintain strong relationships with key...

  • Customer Success Manager

    hace 4 semanas


    Barcelona, Barcelona, España TheFork, a Tripadvisor company A tiempo completo

    About TheForkTheFork, a Tripadvisor company, is a leading restaurant booking platform in Europe, operating in 11 countries. We believe that people truly make the difference, and our vibrant Forkies community is the driving force behind our success. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of...


  • Barcelona, Barcelona, España Doctoralia España A tiempo completo

    Job DescriptionAs a Customer Success Manager at Doctoralia España, you will be responsible for leading and managing a team of 25+ employees, including 3 Team Leads reporting to you. Your goal will be to ensure high performance and morale within the team. You will also act as Project Manager, leading local initiatives by coordinating with internal and...

  • Customer Success Manager

    hace 4 semanas


    Barcelona, Barcelona, España Kantox Limited A tiempo completo

    We are seeking a Customer Success Manager to join our team at Kantox Limited. This role will sit at the heart of our company, giving you the opportunity to work closely with our Tech, Product, and Sales teams, building technical knowledge and commercial skills in the process.As a Customer Success Manager, you will ensure that our clients receive the highest...


  • Barcelona, Barcelona, España Infraspeak A tiempo completo

    About the RoleAs a Customer Success Manager for the Spanish market, you will be responsible for managing a portfolio of customers to ensure they achieve the expected outcomes. You will work closely with customers to understand their strategic requirements and implement solutions to ensure maximum satisfaction and success.Key ResponsibilitiesManage customer...


  • Barcelona, Barcelona, España Landbot A tiempo completo

    Customer Success Manager at LandbotLandbot is a leading no-code chatbot builder, and we're seeking a skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring our customers get the most out of using our platform.Key Responsibilities:Customer Onboarding: Guide new customers through the onboarding...