Customer Success Manager
hace 1 mes
As a Customer Success Manager at Doctoralia España, you will be responsible for leading and managing a team of 25+ employees, including 3 Team Leads reporting to you. Your goal will be to ensure high performance and morale within the team. You will also act as Project Manager, leading local initiatives by coordinating with internal and external stakeholders, including operations, product teams, clinic managers, and other third parties.
Key Responsibilities:
* Lead and manage a team of 25+ employees, ensuring high performance and morale.
* Act as Project Manager leading local initiatives by coordinating with internal and external stakeholders.
* Collaborate with the Head of CS to enhance team engagement and performance through effective management and motivational strategies.
* Execute and monitor the global CS Enterprise strategy locally in Spain, setting SMART objectives, and ensuring all monthly targets are achieved.
* Conduct thorough data analysis to understand customer behavior, identify churn risks, and uncover opportunities for MRR expansion.
* Develop and implement strategies for upselling and cross-selling across all Docplanner products to maximize revenue from existing customers.
* Create and maintain comprehensive reports and dashboards using Google Sheets to track key metrics and performance indicators.
* Serve as an escalation point for critical or urgent customer issues, ensuring prompt and effective resolution.
* Engage with Senior Management and various stakeholders to provide insights and recommendations based on data analysis.
* Support the quarterly budgeting and forecasting process, focusing on headcount, Customer Success revenue, and churn management.
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Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team in Bogotá. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our products and services.Key ResponsibilitiesDevelop and execute customer success plans to...
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Customer Success Manager
hace 4 semanas
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAs a Customer Success Manager at Accs - Ares Customer Care Solutions Gmbh, you will be the key partner for our clients at every stage of their journey. You will be responsible for communicating their needs to our product team and focused on teaching them how to take advantage of all of our features and solve their business needs.You will be focused on...
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Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España Sap Se A tiempo completoCustomer Success ManagerAt SAP, we're committed to helping our customers achieve their goals. As a Customer Success Manager, you'll play a critical role in delivering exceptional support and guidance to our clients, ensuring they get the most out of our solutions.Key responsibilities include:Building and maintaining strong relationships with key stakeholders...
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Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España Mongodb A tiempo completoAbout the RoleMongoDB is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with MongoDB products and services.As a Customer Success Manager, you will...
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Customer Success Manager
hace 5 días
Barcelona, Barcelona, España Hp A tiempo completoJob Description for Customer Success ManagerHP is a global technology company with a strong presence in over 170 countries. We provide innovative solutions to help people and businesses succeed. As a Customer Success Manager, you will play a critical role in implementing our pricing tool and ensuring customer satisfaction.Key Responsibilities:Build and...
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Customer Success Manager
hace 4 semanas
Barcelona, Barcelona, España Mongodb A tiempo completoAbout the RoleMongoDB is seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, understanding their business needs, and providing them with the necessary support and guidance to achieve their goals.Key...
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Customer Success Manager
hace 4 semanas
Barcelona, Barcelona, España The Fork A tiempo completoUnlock the Power of Customer Success at TheForkAt TheFork, we're on a mission to connect the world's favorite restaurants and diners. As a Customer Success Manager, you'll play a crucial role in driving the adoption of our contactless payments solution, TFPay. Your goal will be to onboard and activate restaurants, ensuring they get the most out of our...
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Customer Success Manager
hace 4 semanas
Barcelona, Barcelona, España Landbot. Io A tiempo completoCustomer Success Manager at Landbot.ioWe are looking for a highly skilled Customer Success Manager to join our team at Landbot.io. As a key member of our Success team, you will be responsible for ensuring our customers get the most out of using our product.Key Responsibilities:Customer Onboarding: Guide new customers through the onboarding process, helping...
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Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España Ptc A tiempo completoJob Title: Principal Customer Success ManagerJob Summary:As a Principal Customer Success Manager at PTC, you will be responsible for managing a portfolio of strategic customer accounts, driving growth, and ensuring customer satisfaction. You will work closely with cross-functional teams to develop and execute account plans, identify new business...
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Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España MongoDB A tiempo completoAbout the RoleMongoDB is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for establishing and maintaining strong relationships with our customers, ensuring their success with our products and services, and driving growth and adoption.Key...
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Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España Ptc A tiempo completoCustomer Success ManagerAt PTC, we're transforming the world by bringing the physical and digital worlds together. Our software enables companies to improve operations, create better products, and empower people in all aspects of their business. As a Customer Success Manager, you'll play a crucial role in our success by building strong relationships with our...
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Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España TheFork, a Tripadvisor company A tiempo completoUnlock the Power of TFPayAs a Customer Success Manager for TFPay, you will be the driving force behind growing and maintaining our active customer base. Your mission is to activate and onboard restaurants to the TFPay solution, driving the adoption of contactless payments and other payments-powered products.Key Responsibilities:Activating and onboarding...
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Midmarket Customer Success Manager
hace 3 semanas
Barcelona, Barcelona, España Autodesk, Inc. A tiempo completoJob OverviewThe Midmarket Customer Success Manager is responsible for leading a team focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with customers proactively through customer nurturing & planning interactions, data-driven...
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Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España Mongodb A tiempo completoCustomer Success Manager - German SpeakingWe are seeking a highly motivated and experienced Customer Success Manager to join our team in Barcelona. As a Customer Success Manager, you will be responsible for establishing strong relationships with our customers, understanding their business needs, and providing strategic guidance to help them achieve their...
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Customer Success Account Manager
hace 1 mes
Barcelona, Barcelona, España Microsoft A tiempo completoOverviewAt Microsoft, we're on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.We're creating life-changing innovations that impact billions of lives around the world. As a...
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Customer Success Manager
hace 4 semanas
Barcelona, Barcelona, España PTC A tiempo completoTransform the world of engineering and manufacturing with PTC, a global leader in software solutions. As a Principal Customer Success Manager, you will play a key role in driving customer satisfaction and growth.Key Responsibilities:Develop and execute account plans to drive customer success and growthBuild and maintain strong relationships with key...
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Customer Success Manager
hace 4 semanas
Barcelona, Barcelona, España TheFork, a Tripadvisor company A tiempo completoAbout TheForkTheFork, a Tripadvisor company, is a leading restaurant booking platform in Europe, operating in 11 countries. We believe that people truly make the difference, and our vibrant Forkies community is the driving force behind our success. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of...
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Customer Success Manager
hace 4 días
Barcelona, Barcelona, España Infraspeak A tiempo completoAbout the RoleAs a Customer Success Manager for the Spanish market, you will be responsible for managing a portfolio of customers to ensure they achieve the expected outcomes. You will work closely with customers to understand their strategic requirements and implement solutions to ensure maximum satisfaction and success.Key ResponsibilitiesManage customer...
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Customer Success Manager
hace 4 semanas
Barcelona, Barcelona, España Kantox Limited A tiempo completoWe are seeking a Customer Success Manager to join our team at Kantox Limited. This role will sit at the heart of our company, giving you the opportunity to work closely with our Tech, Product, and Sales teams, building technical knowledge and commercial skills in the process.As a Customer Success Manager, you will ensure that our clients receive the highest...
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Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España Landbot A tiempo completoCustomer Success Manager at LandbotLandbot is a leading no-code chatbot builder, and we're seeking a skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring our customers get the most out of using our platform.Key Responsibilities:Customer Onboarding: Guide new customers through the onboarding...