Customer Success Manager

hace 3 días

Barcelona, Barcelona, España Mongodb A tiempo completo
About the Role

MongoDB is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with MongoDB products and services.

As a Customer Success Manager, you will work closely with our customers to understand their business needs and goals, and develop strategies to help them achieve success with MongoDB. You will also be responsible for identifying and mitigating potential risks, and ensuring high customer satisfaction and referenceability.

We are looking for a candidate who has a passion for technology, and is able to communicate complex technical concepts to both technical and non-technical stakeholders. If you have a strong track record of success in a customer-facing role, and are looking for a challenging and rewarding opportunity, we encourage you to apply.

Key Responsibilities
  • Build and maintain strong relationships with customers across various stakeholders
  • Lead customer and project onboarding experience, validating and identifying customer needs, potential challenges, and key project timelines
  • Promote and encourage implementation of paid MongoDB features across your assigned customer portfolio
  • Proactively and early identify and mitigate risk of churn
  • Ensure high customer satisfaction and referenceability
Requirements
  • Proven experience working in a Customer Success, Account Management, or similar customer-focused role
  • Experience with large-scale, technologically sophisticated, Enterprise-scale customers in a fast-paced SaaS environment
  • A mind for technology and ability to communicate complex technical concepts to both technical and non-technical stakeholders
  • High levels of organization in your workflows and ability to prioritize your time across all of your customers
  • Passion for partnership and collaboration, with ability to work with multiple teams on a regular basis
  • Outstanding verbal and written communication skills, with ability to present to technical and business stakeholders, both internally and externally
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Customer Success Manager looking for a new challenge, we encourage you to apply.

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