Customer Success Manager

hace 2 días


Barcelona, Barcelona, España Autodesk A tiempo completo
Job Title: Customer Success Manager

At Autodesk, we're seeking a highly skilled Customer Success Manager to lead our Midmarket team in driving customer success and adoption of our solutions.

Key Responsibilities:
  • Manage and develop a team of customer success professionals to ensure seamless onboarding and adoption of Autodesk solutions.
  • Develop and implement customer success strategies to drive customer satisfaction and retention.
  • Collaborate with sales teams, reseller partners, technical support, and client services to drive customer success motions and resolve customer activation/onboarding/usage issues.
  • Identify and recommend improvements in onboarding and use to drive customer satisfaction and adoption.
Requirements:
  • Customer empathy and customer mindset.
  • Coaching and listening skills.
  • Ability to prioritize, assign, and delegate tasks.
  • Change management.
  • Collaboration and coordination across multiple stakeholders.
Preferred Qualifications:
  • 4+ years of customer success/account management experience.
  • SDFC proficiency.


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