Customer Success Manager

hace 3 días

Barcelona, Barcelona, España Autodesk, Inc. A tiempo completo
Job Title: Customer Success Manager

At Autodesk, Inc., we are seeking a highly skilled Customer Success Manager to lead our Midmarket team in driving customer success and adoption of our solutions.

Job Summary:

The Customer Success Manager will be responsible for leading a team of customer-facing professionals in delivering exceptional customer experiences, ensuring customer satisfaction, and driving revenue growth through customer success initiatives.

Key Responsibilities:
  • Manage and develop a team of customer-facing professionals to deliver exceptional customer experiences
  • Develop and implement customer success strategies to drive customer adoption and revenue growth
  • Partner with sales teams, reseller partners, and other stakeholders to drive customer success motions and resolve customer activation/onboarding/usage issues
  • Identify and make recommendations for improvements in onboarding and use
  • Set team expectations to drive high-level customer satisfaction and experience
Requirements:
  • Customer Empathy & customer mindset
  • Coaching and listening skills
  • Ability to prioritize, assign and delegate tasks
  • Change management
  • Collaboration and coordination across multiple stakeholders
Preferred Qualifications:
  • People Management Experience
  • 4+ years Customer Success/Account Management experience
  • SDFC proficiency
About Autodesk:

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive.

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