Customer Success Manager

hace 1 día

Barcelona, Barcelona, España Aftership A tiempo completo
About Us

Aftership is a leading automation platform that empowers ecommerce retailers to create and manage exceptional online shopping experiences. With a strong product market fit and a growth trajectory that's hard to ignore, we're looking for a talented Customer Success Manager to join our team.

Your Mission

We succeed when our customers succeed. As a Customer Success Manager, you'll be the go-to expert for our Enterprise customers, ensuring they get the most out of our solutions. Your attention to detail and passion for ecommerce will drive rapid customer onboarding and success.

Responsibilities
  1. Drive North American customers to achieve success according to company goals
  2. Lead the team to be the client's trusted advisor, ensuring they get the correct value out of Aftership's solutions
  3. Help build a strong customer success team and support team members in their growth and development
  4. Collaborate with a global team across time zones to eliminate bottlenecks and ensure customer success
  5. Be responsible for Dollar Retention Rate and Customer Retention Rate

We're looking for a talented individual who is passionate about ecommerce and customer success. If you're looking for a challenging role that will allow you to make a meaningful impact, we invite you to apply.

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