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Customer Success Manager
hace 2 meses
We are seeking a highly motivated and experienced Customer Success Manager to join our team at MongoDB. As a key member of our Customer Success organization, you will be responsible for establishing and maintaining strong relationships with our customers, ensuring their success with our products and services.
Key Responsibilities- Build Strategic Relationships: Develop and maintain strong relationships with key decision-makers at our largest global customers, understanding their business needs and goals.
- Drive Customer Success: Work closely with customers to identify and prioritize their needs, providing tailored solutions and support to ensure their success with MongoDB.
- Identify and Mitigate Risk: Proactively identify potential risks and challenges, developing and implementing strategies to mitigate them and ensure customer satisfaction.
- Collaborate with Cross-Functional Teams: Work closely with sales, marketing, support, and product teams to ensure alignment and effective communication with customers.
- Develop and Implement Standard Methodologies: Contribute to the development and implementation of standard methodologies, processes, and tools to continually improve MongoDB's Customer Success Program.
- Proven Experience: Minimum 2 years of experience in a customer-facing role, preferably in a SaaS environment.
- Technical Aptitude: Strong understanding of database, cloud, and infrastructure technology, with a passion for learning and staying up-to-date with industry trends.
- Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to present to technical and business stakeholders.
- Language Skills: Proficiency in German language skills is required for this role.
As a Customer Success Manager at MongoDB, you will have the opportunity to work with a talented team of professionals, driving customer success and growth. We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement.
