Customer Success Manager

hace 6 días

Barcelona, Barcelona, España Mongodb A tiempo completo
About MongoDB

MongoDB is a leading provider of cloud-based database and data platform solutions. Our mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.

Job Summary

We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for establishing and maintaining strong relationships with our customers, identifying and mitigating potential risks, and ensuring high customer satisfaction and referenceability.

Key Responsibilities
  • Build and maintain strategic relationships with customers across various stakeholders, working closely with other MongoDB partners.
  • Lead customer and project onboarding experience, validating and identifying customer needs, potential challenges, and key project timelines to ensure we're meeting expectations.
  • Promote and encourage implementation of paid MongoDB features across your assigned customer portfolio.
  • Proactively and early identify and mitigate risk of churn.
  • Ensure high customer satisfaction and referenceability.
  • Help to develop and implement standard methodologies, processes, and tools to continually improve MongoDB's Customer Success Program.
Requirements
  • Proven experience working in a Customer Success, Account Management, or similar customer-focused role.
  • Experience with large-scale, technologically sophisticated, Enterprise-scale customers in a fast-paced SaaS environment.
  • A mind for technology and a passion for partnership and collaboration.
  • Outstanding verbal and written communication skills, with the ability to present to technical and business stakeholders, both internally and externally.
  • Proficiency in German language skills is required for this role.
About Us

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. We are an equal opportunities employer.

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