Customer Success Manager
hace 2 meses
MongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our mission is to enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.
We offer a globally distributed, multi-cloud database, MongoDB Atlas, which is available in over 115 regions across AWS, Google Cloud, and Microsoft Azure. Our platform allows customers to build anywhere—on the edge, on premises, or across cloud providers.
Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for establishing relationships with our customers, becoming a trusted advisor, and helping them realize and improve the value of their MongoDB subscription and services.
Key Responsibilities- Build and maintain strong relationships with customers across various stakeholders, working closely with other MongoDB partners.
- Lead customer and project onboarding experience, validating and identifying customer needs, potential challenges, and key project timelines to ensure we're meeting expectations.
- Promote and encourage implementation of paid MongoDB features across your assigned customer portfolio.
- Proactively and early identify and mitigate risk of churn.
- Ensure high customer satisfaction and referenceability.
- Help to develop and implement standard methodologies, processes, and tools to continually improve MongoDB's Customer Success Program.
- Proven experience working in a Customer Success, Account Management, or similar customer-focused role.
- Experience with large-scale, technologically sophisticated, Enterprise-scale customers in a fast-paced SaaS environment.
- A mind for technology and a passion for partnership and collaboration.
- Prior exposure to database, cloud, and infrastructure technology is a plus.
- High levels of organization in your workflows and outstanding verbal and written communication skills.
- Proficiency in German language skills is required for this role.
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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