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Midmarket Customer Success Manager
hace 2 meses
The Midmarket Customer Success Manager is responsible for leading a team focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with customers proactively through customer nurturing & planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers.
Key Responsibilities:
- Manage and develop a high-performing team
- Responsible for selection, mentoring, coaching, performance management and assessment, and rewards and recognition
- Build and refine reporting processes as part of continuous improvement efforts
- Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues
- Identify and make recommendations for improvements in onboarding and use
Requirements:
- Customer Empathy & customer mindset
- Cross-functional collaboration and coordination across multiple stakeholders
- Fluent languages spoken and written: English
At Autodesk, Inc., we take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. We're committed to making a positive impact on the world through our technology and our people. If you're passionate about customer success and want to be part of a dynamic team, consider joining us as a Midmarket Customer Success Manager.
