Customer Success Team Manager
hace 2 semanas
About Roads Surfer
As a customer success team manager, you will be part of an open, fast-growing team with ambitious goals and a great team spirit at Roads Surfer. Our company culture is built around teamwork, flexibility, and a passion for camping, traveling, and exploring new countries.
Job Summary
The customer success team manager will lead a team of 7-8 customer service employees and be responsible for their professional development. The successful candidate will have experience in customer service or customer success, excellent communication skills, and a talent for managing teams.
Key Responsibilities
- Lead the disciplinary management of a team of customer service employees and provide guidance on their professional development
- Support the team in providing excellent customer service through various channels such as phone, email, and chat
- Use key performance indicators (KPIs) to manage day-to-day business and ensure that customers receive timely support
- Take on complex cases independently and work closely with division management, other departments, and colleagues across locations
Requirements
- At least 3-4 years of experience in customer service or customer success
- Excellent communication skills in English (Spanish and other languages are a plus)
- Ability to demonstrate a customer-oriented approach to working and take on complex cases independently
- Passion for camping, traveling, road trips, and exploring new countries
Benefits
- Competitive salary between €2,600 - €2,900 per month depending on experience
- Flexible working hours with the option to work from home or in our Barcelona office
- Annual camper budget to explore Europe
- Discounts on corporate benefits platform, travel industry card, and family & friends discounts
What We Offer
We offer a dynamic and collaborative work environment, opportunities for growth and development, and a chance to join a fast-growing team with ambitious goals. If you are passionate about customer success and enjoy working in a flexible and agile workplace, we encourage you to apply.
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