Customer Success Director

hace 3 días

Barcelona, Barcelona, España Preply A tiempo completo

Unlock Human Potential through Learning

At Preply, we're revolutionizing corporate learning with our Business solution. As our Customer Success Director, you'll lead our global customer success function, creating strategies to ensure exceptional customer experiences and drive long-term customer loyalty.

Key Responsibilities:

  • Develop and implement a comprehensive customer success strategy aligned with Preply's overall business objectives.
  • Analyze customer health data, trends, and feedback to identify opportunities for process improvements and new initiatives.
  • Elevate the onboarding process experience, creating a better framing of how our value proposition can support new customers, and reach their goals through their partnership with us.
  • Support our customers through development and growth of key relationships, driving adoption and customer satisfaction, influencing expansion and renewals.
  • Lead and upskill a stellar Account Management and Onboarding team of 30 people, establishing clear goals and performance metrics to measure the team's success and drive high-performance.

Requirements:

  • Bachelor's degree in business, marketing, or related field.
  • Extensive experience in customer success or account management, with a proven track record of developing and executing successful strategies to drive revenue and business growth, evidenced by increased retention and upsell rates.
  • Experience leading, managing, and growing high-performing CS or AM teams.
  • Background in a SaaS or similar B2B business, at an early growth stage or scale-up phase.
  • Fluency in English is required.

Why Join Preply?

  • An open, collaborative, dynamic and diverse culture.
  • A generous monthly allowance for lessons on Preply.com, Learning Development budget and time off for your self-development.
  • A competitive financial package with equity, leave allowance and health insurance.
  • Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub.

Our Principles:

  • Care to change the world - We are passionate about our work and care deeply about its impact to be life changing.
  • We do it for learners - For both Preply and tutors, learners are why we do what we do.
  • Every day we focus on empowering tutors to deliver an exceptional learning experience.
  • Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.
  • Now is the time - In a fast-paced world, it matters how quickly we act.
  • Disciplined execution - What makes us disciplined is the excellence in our execution.
  • Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.
  • Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point.
  • Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion.
  • Challenge, disagree and commit - We value open and candid communication, even when we don't fully agree.
  • One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions.

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