Customer Success Associate

hace 2 meses

Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completo
About ACCS - ARES Customer Care Solutions GmbH

We are a leading provider of customer care solutions, dedicated to helping businesses thrive in the ever-evolving market landscape.

Job Description

We are seeking a highly skilled Customer Success Associate to join our team. As a key member of our customer success department, you will play a crucial role in deploying our customers' carbon management solutions.

Your primary objective will be to ensure seamless onboarding and implementation of our platform, providing exceptional customer experience and driving customer satisfaction.

Key Responsibilities
  • Customer Onboarding: Drive the deployment of customer accounts from start to finish, ensuring a smooth and engaging experience.
  • Collaboration and Communication: Work closely with internal teams, including data, engineering, science, and product, to ensure effective communication and project management.
  • Customer Loyalty and Feedback: Identify and manage new stakeholders, create a consistent feedback loop, and drive data collection KPIs to enrich our product roadmap.
Requirements
  • Project Management and Organizational Skills: Proven ability to manage multiple projects and stakeholders.
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to engage with diverse stakeholders.
  • Fluency in English: Fluency in English is required, with the ability to communicate effectively in a global environment.
  • Location: Located in Barcelona, Basel, Amsterdam, or Paris.
What We Offer
  • Competitive Compensation Package: A competitive salary and equity package, with opportunities for growth and development.
  • Modern Work Environment: A modern and dynamic work environment, with access to the latest tools and technologies.
  • Employee Benefits: Comprehensive health insurance, retirement plans, and other benefits to support your well-being.
  • Professional Development: Opportunities for professional growth and development, with a focus on continuous learning and improvement.

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