Customer Success Associate

hace 4 semanas


Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

Customer Success Associate

At Accs - Ares Customer Care Solutions Gmbh, we are committed to helping fashion companies reduce their environmental impact. As a Customer Success Associate, you will play a crucial role in deploying our Carbonfact platform to customers, ensuring they achieve their sustainability goals. Your responsibilities will include onboarding customers, managing project roadmaps, and collaborating with internal teams to improve automation and data analysis. If you have excellent communication skills, project management experience, and a passion for sustainability, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Drive the deployment of customer accounts from start to thrill
  • Onboard customers with strong engagement from the kickoff meeting to the full implementation of data systems
  • Collaborate with the Data team to ensure a solid foundation at onboarding and streamline communication during the whole onboarding phase
  • Manage each customer with clear project roadmaps to ensure Carbonfact helps them reach their goals
  • Collaborate with other teams (especially Data, Engineering, Science and Product) on internal processes and customer feedback
  • Partner with product and engineering teams to improve automation
  • Perform basic data analysis
  • Drive data collection KPI with customers
  • Grow customer loyalty & enrich Carbonfact product roadmap
  • Identify and manage new stakeholders at companies
  • Create a consistent feedback loop with customers to enrich the product roadmap

What We're Looking For:
  • People who can thrive in a B2B customer-facing role managing different stakeholders and internal teams
  • Project management & organizational skills
  • Excellent verbal and written communication skills
  • Fluency in English

Work Environment:
At Accs - Ares Customer Care Solutions Gmbh, we offer a dynamic and supportive work environment. You will work closely with our Head of Customer Success and Customer Success Lead, and enjoy modern amenities such as MacBook, headset, and ChatGPT subscription.

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