Client Success Associate
hace 3 semanas
About the Role: At Gartner, we're seeking a talented Client Success Associate to join our team. As a Client Success Associate, you will play a critical role in ensuring that every Gartner client receives value far exceeding their investment. You will be responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
Key Responsibilities:
- Build, develop, and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices.
- Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
- Facilitate client calls and engagements to surface client priorities and recommend a program of action that drives high value and return of investment on their Gartner membership.
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
- Conduct regular reviews of client book of business looking into performance and key client engagement metrics.
Requirements:
- 6+ months relevant professional and/or internship experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Bachelor's or Master's degree preferred.
- Ability to use Arabic at a business level (reading/writing/speaking).
What We Offer:
- A highly competitive rewards & benefits package.
- A collaborative, team-oriented culture that embraces diversity.
- Professional development and unlimited growth opportunities.
About Gartner: At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting, and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy, and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
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