Rated Customer Success Specialist

hace 4 días


Barcelona, Barcelona, España Ecovadis A tiempo completo
About EcoVadis

EcoVadis is a leading provider of business sustainability ratings and intelligence. We empower companies to drive positive change in their global supply chains.

Job Title: Rated Customer Success Associate

We are seeking a highly motivated and customer-focused individual to join our team as a Rated Customer Success Associate. As a key member of our customer success team, you will be responsible for ensuring that our corporate and select customers receive exceptional support and service throughout their assessment process.

Key Responsibilities:
  • Manage a portfolio of new and existing customers, providing proactive and reactive support to ensure they maximize the value from EcoVadis solutions.
  • Engage with customers through various communication channels, including phone, email, and video calls.
  • Collaborate with internal stakeholders to coordinate the subscription and assessment process.
  • Develop trusted advisor relationships with key account stakeholders and executives.
  • Assist customers in effectively utilizing the EcoVadis platform to meet their specific business needs.
Requirements:
  • 2+ years of experience in onboarding or account management, preferably in a B2B environment.
  • Possess excellent customer service skills and a passion for delivering high-quality results.
  • Demonstrate attention to detail and strong communication skills.
  • Fluency in English, with proficiency in at least one additional language, such as French.
Benefits:
  • Competitive salary range: €55,000 - €75,000 per annum (dependent on experience).
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a dynamic and growing company that prioritizes employee well-being and professional development.
  • A collaborative and supportive work environment, with opportunities for growth and advancement.
Why Choose EcoVadis?

We offer a unique chance to join a pioneering company that is shaping the future of sustainable business practices. Our team is dedicated to creating a positive impact, and we strive to foster a culture of innovation, inclusivity, and excellence. If you are passionate about making a difference and want to be part of a dynamic and growing organization, we encourage you to apply.



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