Cloud Customer Success Specialist

hace 4 semanas

Barcelona, Barcelona, España TD SYNNEX A tiempo completo

We're TD SYNNEX, a leading IT distributor and solutions aggregator for the IT ecosystem. Our team of 23,000 industry experts shares a passion for bringing compelling technology products, services, and solutions to the world. We help our customers maximize the value of IT investments, demonstrate business outcomes, and unlock growth opportunities. At TD SYNNEX, we care about our partners, co-workers, investors, and the world around us. We're committed to being a diverse, inclusive employer of choice and a good corporate citizen.

What's On Offer

Our employees tell us TD SYNNEX is a great place to work due to the strong team environments, the family feel to the organisation, the flexibility available, and the caring and supportive nature of our managers and colleagues. We offer great learning opportunities to grow professionally and personally through dedicated learning platforms, focused development plans, and from our colleagues.

We value Diversity, Equity, and Inclusion (DEI) and have an established team to focus on a range of programs to assist those from diverse backgrounds to thrive in our workplace. This will be the scope of our business in which you can make a meaningful difference.

Job Purpose

The Cloud Customer Success team is responsible for optimizing business processes required for the businesses, platform, and vendor integration, optimized processes, customer engagement, and Partners training. This includes offering shared support and Partner success through TD SYNNEX Iberia Region.

An important role for this Partner success specialist will be to design and implement a scalable region operational processes and monitoring service aligned to TD SYNNEX's platform offerings as well as applicable Cloud Vendors following. The Specialist will work closely with internal departments and others to ensure appropriate understanding, documentation, and coordination of activities are achieved as applicable. The Specialist will own and coordinate several projects, briefings, and progress updates. The specialist will collaborate with TD SYNNEX's Business Unit leaders, Marketing teams, and vendors to develop the right strategies and prepare internal systems and processes to launch platform products/services/programs/campaigns across IBERIA.

The team will collaborate with all of TD SYNNEX's Business Unit leaders and their key partners to develop the right strategies and strive to deliver best-in-class systems with maximum impact and synergy across the Iberia region.

Responsabilities

  • Own definition and design in central operations to support TD Cloud Business.
  • Provide strategic processes and operational support to help drive success across the Cloud portfolio, including innovative end-to-end monetization models for products, services, and solutions.
  • Provide quality, personalized customer experiences.
  • Design an intentional end-to-end customer experience to enable all key customer touchpoints.
  • Onboarding, educating, creating adoption, and acting as a customer advocacy with a proactive engagement with customers.
  • Review existing processes and provide advice in specialized subject areas, for example, legal guidelines, internal compliance policies, services, platform support, or others as necessary.
  • Document all processes accordingly: Ensure all necessary procedures and management processes are implemented to guarantee homogeneous and up-to-standard service levels within the scope of order fulfillment and vendor and customer invoicing.
  • Act as the business owner for operations system enablement. Liaise with Platform teams and IT to drive the definition of system requirements, functional specs, and deployment of the necessary revenue and pricing processes supporting our solution offering.
  • Manage constant communication with countries and other stakeholders around processes.

Knowledge, Skills, and Experience

  • Solid understanding of eCommerce platforms.
  • Solid understanding of vendor dynamics within the distribution channel.
  • Strategic and analytical skills.
  • Proven analytical and problem-solving abilities.
  • Exceptional customer service orientation.
  • Comfortable working in an international results-driven project organization.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Project experience of managing the customer success software and tools.
  • Provide quality, personalized customer experiences.
  • Experience in managing distant or virtual teams in a service desk environment preferred.
  • Exceptional written and oral communication and presentation skills in English and Spanish language.
  • Excel Intermediate Skills.
  • Experience with IT distribution industry will be a plus.

Location

Barcelona

#LI-MM1

What's In It For You

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

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