Cloud Customer Success Specialist

hace 3 semanas


Barcelona, Barcelona, España Td Synnex A tiempo completo
Job Purpose

The Cloud Customer Success team at TD SYNNEX is responsible for optimizing business processes, vendor integration, and customer engagement. This role will design and implement scalable region operational processes and monitoring services aligned with TD SYNNEX's platform offerings and applicable Cloud Vendors.

Key Responsibilities
  • Own definition and design in central operations to support TD Cloud Business
  • Provide strategic processes and operational support to drive success across the Cloud portfolio
  • Design intentional end-to-end customer experiences for onboarding, educating, creating adoption, and acting as a customer advocacy with proactive engagement
  • Review existing processes and provide advice on specialized subject areas, such as legal guidelines and internal compliance policies
  • Document processes and implement necessary procedures and management processes for homogeneous and up-to-standard service levels
Requirements
  • Solid understanding of eCommerce platforms and vendor dynamics within the distribution channel
  • Strategic and analytical skills, with proven analytical and problem-solving abilities
  • Exceptional customer service orientation and ability to effectively prioritize and execute tasks in a high-pressure environment
  • Project experience managing customer success software and tools, with experience in managing distant or virtual teams in a service desk environment preferred
What We Offer

TD SYNNEX is a great place to work, with a strong team environment, flexibility, and a caring and supportive nature of our managers and colleagues. We offer great learning opportunities, including dedicated learning platforms, focused development plans, and opportunities to grow professionally and personally. We value Diversity, Equity, and Inclusion and have an established team to focus on programs to assist those from diverse backgrounds.

Location

Barcelona



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