Enterprise Cloud Success Specialist
hace 4 días
Overview
Nutanix is a leading provider of Enterprise Cloud Technology. As a Customer Success Representative, you will play a crucial role in delivering exceptional customer service and driving product adoption across EMEA.Salary
The estimated annual salary for this position is approximately $60,000-$80,000, depending on experience and performance.About the Role
This hybrid role involves working from our Barcelona office and from home. You will be part of a collaborative team that works closely with internal functions such as Global Sales, Marketing, Channel, and Support. Your primary responsibility will be to maximize customer success through proactive engagement and support. This includes attaining minimum goals for customer check-ins, adoption, and renewal rates. Additionally, you will maintain timely and accurate records of all customer interactions and data.Responsibilities
- Maximize customer success across EMEA through proactive engagement and support.
- Attain a minimum of 100% of goals for customer check-ins, adoption, and renewal rates.
- Maintain timely and accurate records of all customer interactions and data.
- Act as a customer advocate, engaging other departments within Nutanix when necessary, and ensuring successful resolution.
- Maintain a high level of daily activity, including customer and internal calls, meetings, and customer research.
Requirements
To succeed in this role, you will need:- Experience in high-tech customer-facing roles, such as Customer Success, Technical Support, or Sales.
- Fluency in Italian and English.
- Experience working with software subscription customers.
- A proven track record of overachieving in a sales metrics-driven environment.
- Familiarity with data centre technologies, such as virtualization, storage, servers, security, cloud, and networking, is desirable.
About Us
Nutanix is a global leader in enterprise cloud computing. Our solutions help organizations build a better future by giving them the freedom to run any application, anywhere. We believe in empowering our employees to make a meaningful impact and offering them opportunities for growth and development. If you're passionate about technology and committed to excellence, join us as an Enterprise Cloud Success Specialist and be part of a team that's revolutionizing the way companies work with Enterprise Cloud Technology.-
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