Cloud Customer Success Expert

hace 1 mes


Barcelona, Barcelona, España TD SYNNEX Spain S.L.U. A tiempo completo
Company Overview

TD SYNNEX Spain S.L.U. is a leading IT distributor and solutions aggregator for the IT ecosystem, driven by a passion for bringing compelling technology products, services, and solutions to the world.

Job Description

We're seeking a skilled Cloud Customer Success Expert to optimize business processes, drive customer engagement, and foster partner success in our Iberia region.

This role will involve designing scalable operational processes, monitoring services, and developing strategies to align with TD SYNNEX's platform offerings and cloud vendors. You'll work closely with internal departments and stakeholders to ensure seamless coordination and communication.

Responsibilities
  • Define and design central operations to support TD Cloud Business.
  • Provide strategic processes and operational support to drive success across the Cloud portfolio.
  • Create personalized customer experiences and intentional end-to-end customer journeys.
  • Develop and implement onboarding programs, educate customers, and foster adoption.
  • Review existing processes and provide expert advice in specialized subject areas.
  • Document all processes and procedures to ensure homogeneous and up-to-standard service levels.
  • Liaise with Platform teams and IT to drive system requirements and deployment.
Requirements
  • Solid understanding of eCommerce platforms and vendor dynamics within the distribution channel.
  • Strategic and analytical skills, proven analytical and problem-solving abilities.
  • Exceptional customer service orientation and comfort working in an international results-driven project organization.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience managing customer success software and tools, as well as virtual teams in a service desk environment.
Location and Salary

The ideal candidate will be based in Barcelona, Spain, and will be offered a competitive salary of approximately €60,000 - €80,000 per year, depending on experience.

What We Offer
  • A comprehensive benefits package, including elective benefits tailored to your lifestyle.
  • Growth opportunities through formal leadership and professional development programs.
  • Elevate your personal well-being through seminars, events, and global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion initiatives that value every voice and promote inclusive education and growth opportunities.

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