Customer Success Manager

hace 1 mes


Barcelona, Barcelona, España Handyman Interactive A tiempo completo

We are seeking a highly skilled Customer Success Manager to join our team at Handyman Interactive. In this role, you will play a pivotal part in delivering exceptional customer experiences by providing expert-level technical support and guidance. Your primary responsibility will be to ensure the success of our customers by troubleshooting software-related issues, educating them on best practices, and maintaining detailed documentation of customer interactions.

About the Role

This is a permanent, fully remote position with flexible hours. As a key member of our team, you will have the opportunity to develop and maintain strong, long-term relationships with our clients, ensuring they achieve their goals with our platform. You will also be responsible for tracking and monitoring customer journeys, gathering feedback, and sharing insights to drive product improvements.

Key Responsibilities
  • Customer Support: Serve as the primary point of contact for inbound customer inquiries via Intercom, delivering prompt and effective solutions to technical issues through support chats.
  • Troubleshooting: Diagnose and troubleshoot software-related problems, providing clear, step-by-step guidance to customers.
  • Education and Training: Educate customers on best practices for product use while guiding them through solutions.
  • Documentation: Maintain detailed documentation of customer interactions, issues, and resolutions, ensuring feedback contributes to ongoing product improvements.
  • Customer Success: Build and maintain strong, long-term relationships with key accounts, ensuring they are getting the most value from our products.
Preferred Qualifications
  • Strong problem-solving and analytical abilities: Focus on customer satisfaction.
  • Familiarity with CRMs and support platforms: Experience with Intercom and email management systems is preferred.
  • Proven experience in customer success or support: Ideally within technical support or customer service.
  • Basic knowledge of networks and software systems: Relevant to the product or service.
  • Excellent communication and organizational skills: Ability to effectively manage client relationships and expectations.
What We Offer

Type of employment: Permanent, Fully remote, Flexible hours.
Collaboration contract: B2B
Paid Vacation days: 14 days holiday, plus 7 sick leave days.
Professional Growth: Opportunities for professional development and career advancement.
Collaborative Environment: A supportive and dynamic team culture.



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