Customer Success Manager for Spanish Market

hace 1 mes


Barcelona, Barcelona, España Infraspeak A tiempo completo
Customer Success Manager for Spanish Market

As a Customer Success Manager for the Spanish market at Infraspeak, you will be responsible for managing a portfolio of customers to ensure they achieve the expected outcomes. This involves partnering with customers, taking ownership of their success, and becoming a trusted advisor by understanding their strategic requirements and implementing solutions. You will also be responsible for ensuring maximum satisfaction and success of customers in your portfolio, identifying and leveraging upselling and cross-selling opportunities, and collecting feedback on the product to identify improvement opportunities.

Key Responsibilities:
• Manage a portfolio of customers to ensure they achieve expected outcomes
• Partner with customers to understand their needs and implement solutions
• Become a trusted advisor by understanding strategic requirements and implementing solutions
• Ensure maximum satisfaction and success of customers in your portfolio
• Identify and leverage upselling and cross-selling opportunities
• Collect feedback on the product to identify improvement opportunities

Requirements:
• Native or fully professional Spanish
• Good level of English
• Good level of French
• Passion for teaching, and a positive attitude toward issues and challenges
• Energy and enthusiasm for working with customers
• Hard work ethic and self-starter mentality
• Availability to occasionally travel across the country and abroad
• Experience using CRM and Cloud software
• Prior knowledge of Technical Assistance, Facility Management, or Hospitality operations is preferred, but not a requirement
• Experience using maintenance management software is preferred, but not a requirement
• Experience with software implementation is highly valued
• Training in Project Management (is a plus)

What We Offer:
• A challenging environment where you will see the company grow to a worldwide reference in the field
• Flexible working hours, competitive compensation, performance-oriented bonuses, and perks
• Modern co-working space that you can use daily, located in central Barcelona
• Comprehensive two-week onboarding program in Porto
• Regular training and coaching sessions
• Balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them
• Opportunity to shape our future in the Portuguese market

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