Customer Success Associate

hace 5 días


Barcelona, Barcelona, España Agicap A tiempo completo

Agicap is a leading fintech company that helps SMEs and Mid-Market companies manage their cash flow efficiently. As a Customer Success Associate, you will play a crucial role in replicating our success story in Spain and supporting our rapidly growing customer base.

Our unique customer-centric culture, innovative product, and excellent teams have enabled us to achieve remarkable growth. We are now seeking a talented professional to join our team as a Customer Success Associate.

Your responsibilities will include managing and being responsible for a customer portfolio, answering customer requests, supporting and onboarding new customers, understanding their business, and developing personal relationships with users and decision-makers.

You will also be responsible for defining and implementing satisfaction and retention strategies, preventing and minimizing attrition, detecting cross-sell and up-sell opportunities, and improving our product by gathering feedback from customers.

A native/Fluent Spanish speaker with a full professional proficiency in English or French, you will possess a problem-solving mindset, passion for providing exceptional customer experience, and excellent verbal and written communication skills.

We offer a competitive salary, fast learning environment, and a dynamic team of entrepreneurs who are passionate about building a successful company. If you are a motivated and results-driven individual who is eager to make a difference, we encourage you to apply for this exciting opportunity.



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