Virtual Customer Success Associate
hace 1 mes
The SAP Cloud Success organization is aiming to create an industry-leading virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP to our customers.
As a Virtual Customer Success Partner, you will use a low touch/virtual engagement approach to provide an excellent customer experience across a large portfolio of customers.
The objective of this function will be to optimize the customer onboarding and adoption processes, improve renewal rates, increase customer satisfaction, and champion customer success through a consistent, efficient, scalable methodology across different SAP cloud lines of business.
We are looking for a highly skilled and motivated individual who is passionate about delivering exceptional customer experiences and driving business growth.
As a key member of our team, you will be responsible for developing and implementing strategies to improve customer engagement, retention, and satisfaction.
You will work closely with cross-functional teams to identify and prioritize customer needs, develop and execute plans to meet those needs, and measure and report on the effectiveness of those plans.
Additionally, you will provide coaching and guidance to customers on how to get the most out of our products and services, and collaborate with internal stakeholders to identify and address customer pain points.
If you are a results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Develop and implement customer engagement strategies to improve customer satisfaction and retention
- Work closely with cross-functional teams to identify and prioritize customer needs
- Develop and execute plans to meet customer needs and measure their effectiveness
- Provide coaching and guidance to customers on how to get the most out of our products and services
- Collaborate with internal stakeholders to identify and address customer pain points
Requirements:
- Proven track record of delivering exceptional customer experiences and driving business growth
- Strong understanding of customer needs and preferences
- Ability to develop and implement effective customer engagement strategies
- Excellent communication and interpersonal skills
- Ability to work collaboratively with cross-functional teams
What We Offer:
- A highly collaborative and dynamic work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- A chance to work with a leading technology company that is making a real impact in the world
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