Customer Success Campaign Manager
hace 15 horas
About Minacs
We are a global technology and services leader that powers the brands of the future. With a presence in over 70 countries, we help well-known brands improve their businesses with technology and integrated solutions.
Job Description
In this role as a Customer Success Campaign Manager, you will drive the sales cycle, nurture client relationships, and showcase your expertise in advanced cloud technologies. As the conduit between clients and Concentrix, you will engage with campaign managers, market CRM leads, and countries to ensure campaign activities meet business objectives.
Responsibilities:
- Coordinate resources and provide campaign briefs in advance to call center supervisors and agents.
- Ensure supervisors and agents are informed and prepared for upcoming campaigns.
- Identify training needs and collaborate with the contact center training team.
- Monitor and address issues during campaign execution.
- Track key performance indicators (KPIs) to ensure campaign success.
Requirements
To succeed in this role, you must be bilingual or proficient in English, have 2-3 years of experience in contact center campaign management, and possess strong communication and coordination abilities.
Your Benefits
We offer a competitive salary package, relocation support, a full-time Spanish contract, a modern office in Barcelona, and paid training for our company and products.
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