Customer Success Manager for Regate by Qonto
hace 3 días
About Us
Qonto, a leading online business account provider, is seeking a highly skilled Customer Success Manager to join its team. Our mission is to simplify day-to-day banking for SMEs and freelancers through innovative products and exceptional customer support.
Job Description
We are looking for an experienced professional to empower and expand our client base in Spain, focusing on accounting experts and SMEs with 50+ employees. As a Customer Success Manager, you will be responsible for:
- Onboarding and fully training new clients to maximize their value from our products;
- Serving as the main point of contact for operational support, resolving issues swiftly and effectively;
- Recognizing and capitalizing on upselling opportunities to enhance client engagement and product utilization;
- Customizing and enhancing operational processes to fit the unique needs of the Spanish market;
- Collaborating closely with the Sales, Product, and Operations teams to align strategies and optimize client satisfaction.
About You
We are looking for someone with at least 3 years of experience in a customer-oriented role, preferably with significant experience as a Key Account Manager/Customer Success and/or Customer Care. Your skills and qualifications should include:
- Experience working with SaaS tools (HubSpot, Zendesk, Notion);
- Bilingualism in Spanish and English, with French being an asset;
- Problem-solving skills and ability to identify and execute on upsell and cross-sell opportunities;
- Strong communication and interpersonal skills.
What We Offer
In return for your expertise, we offer a competitive salary package, including a meal voucher, public transportation reimbursement, and great health insurance. You will also have access to Moka Care for mental health support and enjoy regular team events. Our offices are located in Paris, Berlin, Milan, Barcelona, and Belgrade, but remote work options are available. A progressive disability and parenthood policy is also in place.
Our Hiring Process
Our hiring process typically takes 20 working days and offers usually follow within 48 hours. You can expect a series of interviews with your Talent Acquisition Manager and future managers, as well as a remote exercise to demonstrate your skills.
Salary Range: €60,000 - €80,000 per year, depending on experience.
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