Retail Customer Success Professional

hace 2 semanas


Barcelona, Barcelona, España Loyal Guru A tiempo completo

Loyal Guru is a leading Customer Data Platform built exclusively for retailers to activate loyalty. We transform customer data into actionable loyalty programs and personalized coupons, providing retailers with an unparalleled competitive edge in omnichannel marketing.

The role: As a Senior Customer Success Manager at Loyal Guru, you will be responsible for ensuring our product and service meet the expectations of up to six key accounts. Your daily work will involve leading the onboarding process, training customers on our platform, executing specific actions and campaigns, and delivering monthly follow-ups on key performance indicators (KPIs).

What your background looks like: You have at least 3 years of experience as a Customer Success Manager in SaaS B2B companies. Experience in retail-related companies is a plus, as knowledge of the business is crucial for providing value to customers. Proficiency in English is mandatory, while proficiency in Spanish is also required. You have a bachelor's degree in business, economics, or a related field and are skilled in Excel with experience in controlling other analytical tools.

You have a very analytical mindset, an eye for detail, excellent communication skills, and a customer-oriented attitude. Our company culture values humility, engagement, and easy-going collaboration. If you're passionate about delivering exceptional customer experiences and driving business growth through strategic partnerships, we encourage you to apply.

Salary range: $80,000 - $110,000 per year, depending on qualifications and experience. Benefits include flexible scheduling, Fridays off, paid vacation, wellbeing benefits, and team-building activities. As a remote-friendly organization, you'll enjoy a dynamic work environment that supports your personal and professional development.


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