Luxury Customer Service Professional

hace 1 mes


Barcelona, Barcelona, España Initiate International A tiempo completo

At Initiate International, we are seeking a highly skilled Luxury Customer Service Professional to join our esteemed team in Cape Town, South Africa.

The estimated salary for this role is $45,000 - $60,000 per annum, depending on experience.

Job Description

We are looking for an exceptional individual who is passionate about delivering world-class customer service to Danish speaking clients via email, chat, and phone. As a Luxury Customer Service Professional, you will be the face of our brand, providing personalized recommendations and resolving customer complaints with professionalism and empathy.

  • You will maintain a deep knowledge of our luxury product catalogue to provide tailored solutions to our clients.
  • Assist customers with inquiries, order placements, returns, and product information.
  • Collaborate with cross-functional teams to improve the overall customer experience.

We are seeking a candidate with excellent communication and interpersonal skills, fluent in Danish and English, and a passion for luxury brands and products. Previous customer service experience, preferably in eCommerce or luxury retail, is a plus. If you have strong problem-solving abilities, attention to detail, and can adapt to a fast-paced work environment, we would like to hear from you.

Key Responsibilities
  • Deliver exceptional customer service to Danish speaking clients via multiple channels.
  • Maintain accurate and up-to-date product knowledge to provide informed recommendations.
  • Work closely with colleagues to resolve customer complaints and concerns.
Requirements
  • Fluent in Danish, both written and spoken.
  • Proficiency in English to communicate effectively with colleagues and support international clients.
  • Prior experience in customer-facing roles, preferably in eCommerce or luxury retail.
  • Excellent problem-solving skills and attention to detail.
  • Ability to adapt to a dynamic work environment.
About Us

Initiate International is a prestigious luxury eCommerce company based in Cape Town, South Africa. We pride ourselves on delivering exceptional customer experiences and building long-lasting relationships with our clients.



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