Luxury Customer Experience Specialist
hace 22 horas
Job Overview
">A career opportunity awaits in the heart of Teleperformance Portugal, where you can elevate customer interactions and drive business growth.
About the Role
">We seek an exceptional individual to take on a challenging position as a Luxury Customer Experience Specialist.
Responsibilities:
">Deliver outstanding customer service by resolving queries related to information and complaints, creating engaging experiences through multiple channels (live chat, phone, email, webforms, Social 1:1), providing professional product and beauty advice, and exceeding customer satisfaction expectations.
Requirements:
">To excel in this role, you must possess native-level written and verbal communication skills in German, good knowledge of English (B2 level), strong customer orientation, problem-solving skills, and teamwork abilities. Additionally, proficiency in IT, availability to work various shifts, previous experience in Customer Service, excellent communication skills, empathy, and a high focus on customer satisfaction are essential.
Desired Skills and Qualifications:
">Prior knowledge in Cosmetics and Luxury sector, along with experience with digital and social media platforms, will be highly valued.
Benefits Package:
">In return for your dedication and expertise, we offer a comprehensive benefits package including:
- Excellent work opportunity in a dynamic leading multinational company
- Stable work and career progression
- Health Insurance since day one in the company
- Excellent work environment, great colleagues, and social arrangements
- Accommodation in a room of a Teleperformance owned apartment
- Initial flight expenses refund
- Free annual flight to the homeland
- Free Portuguese language courses, water sports, soft trekking, and much more
Estimated Salary Range:
">We offer a competitive salary in the range of €25,000 - €35,000 per annum, commensurate with experience and qualifications.
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