Luxury Customer Experience Specialist

hace 22 horas


Barcelona, Barcelona, España Teleperformance Portugal A tiempo completo

Job Overview
">A career opportunity awaits in the heart of Teleperformance Portugal, where you can elevate customer interactions and drive business growth.

About the Role
">We seek an exceptional individual to take on a challenging position as a Luxury Customer Experience Specialist.

Responsibilities:
">Deliver outstanding customer service by resolving queries related to information and complaints, creating engaging experiences through multiple channels (live chat, phone, email, webforms, Social 1:1), providing professional product and beauty advice, and exceeding customer satisfaction expectations.

Requirements:
">To excel in this role, you must possess native-level written and verbal communication skills in German, good knowledge of English (B2 level), strong customer orientation, problem-solving skills, and teamwork abilities. Additionally, proficiency in IT, availability to work various shifts, previous experience in Customer Service, excellent communication skills, empathy, and a high focus on customer satisfaction are essential.

Desired Skills and Qualifications:
">Prior knowledge in Cosmetics and Luxury sector, along with experience with digital and social media platforms, will be highly valued.

Benefits Package:
">In return for your dedication and expertise, we offer a comprehensive benefits package including:

  • Excellent work opportunity in a dynamic leading multinational company
  • Stable work and career progression
  • Health Insurance since day one in the company
  • Excellent work environment, great colleagues, and social arrangements
  • Accommodation in a room of a Teleperformance owned apartment
  • Initial flight expenses refund
  • Free annual flight to the homeland
  • Free Portuguese language courses, water sports, soft trekking, and much more

Estimated Salary Range:
">We offer a competitive salary in the range of €25,000 - €35,000 per annum, commensurate with experience and qualifications.



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