Customer Experience Specialist

hace 1 mes


Barcelona, Barcelona, España Tdcx A tiempo completo

Company Overview
TDCX is an award-winning and fast-growing BPO company that offers a rewarding career with attractive remuneration, great perks, and performance incentives. We work with the world's most loved brands and have a positive culture for our employees to thrive.

Salary
The estimated salary for this position is $35,000 - $45,000 per year, depending on experience and qualifications.

Job Description
As a Customer Experience Specialist, you will provide excellent support experience to customers via all relevant communication channels. Your mission is to identify customer needs, research any existing issues, and provide strategic solutions that best address their needs while ensuring any existing confusion is clarified. You will also ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.

Required Skills and Qualifications
Candidates must possess at least a Diploma or Bachelor's Degree in any field. Preferably, they should have 2 years of working experience in the related field. However, fresh graduates are encouraged to apply. They must be strong communicators, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).

Benefits
TDCX offers comprehensive medical, insurance, or social security coverage, world-class workspaces, engaging activities, and recognition programs. We also provide strong learning and development plans for career growth and flexible working arrangements. Our global company has won hundreds of industry awards and provides a supportive environment for our employees to succeed.



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